You performed a search for: Areas of Interest: Telephone Communication

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Volunteer Crisis Specialist Responder   Fort Erie  Grimsby / Lincoln / West Lincoln  Niagara Falls / Niagara-on-the-Lake  Pelham / Welland  Port Colborne / Wainfleet  St Catharines / Thorold 
Mental Health and Addictions Access Line
Niagara Region
Are you looking for a unique volunteer experience? Are you looking to diversify your skills and increase your experiences all within one agency at Distress Centre Niagara? If you answered yes, then look no further!! Join us today and become a front line responder, who specializes in crisis, as well as community resources related to mental and addiction. We offer many flexible training sessions throughout the year!
Distress Centre of Niagara
Niagara Region
Distress Centre Niagara is a free confidential telephone support service that uses highly trained volunteer crisis responders to listen to callers' concerns, to assist callers with solving their own problems, to provide information and referrals where appropriate and to intervene in life threatening situations.
YWCA Niagara Region, Main Administration Office
183 King Street, St. Catharines
Are you someone who has a strong desire to be part of a solution for women in crisis? We are looking for reliable, compassionate and confident volunteers who would be working as the first point of contact in a busy shelter for homeless women and children. A background or strong interest in administrative duties are preferable. Duties would include:  
- Take phone calls and messages for guests and staff 
- Refer inquiries and client concerns to the appropriate person  
- Assist with clerical needs of staff 
- Ensure lobby is being used in appropriate manner (i.e. no horseplay, guests acting in appropriate manner) 
- Accept donations and program fee payments, ensure they are put in the proper place and information is recorded properly.
Canadian Mental Health Association Niagara Branch, St Catharines - Page St, Administration
St. Catharines office, Wellington St
The Social Connections Program provides support to clients who are socially isolated.  
Position Summary: 
Trained volunteers will provide social interaction to those with mental illness. The Volunteer will meet regularly with the client(s) via telephone, Skype or email to encourage social connections. The objective is to promote, support and/or encourage independence the area of social skills while providing a listening ear to the concerns of the client. This role is non-clinical. 
Essential Job Functions:  
• Speak with clients on a weekly/biweekly basis to encourage social skills and/or to assist the client while on the waitlist for services at CMHA 
• Actively listen to client to develop a friendly, supportive relationship  
• Speak with client about various topics depending on their needs (social, leisure, etc.) 
• Provide encouragement and support to client in reaching program goals 
• Maintain privacy and confidentiality of client outside of reporting responsibilities with professional staff 
• Develop case notes after each meeting with client  
• Log hours and mileage 
Essential Job Requirements: 
• Able to provide support and encouragement to people experiencing mental health issues to enhance their quality of life  
• Minimum age of 18 
• Willing to: 
- Provide application information and participate in a selection interview 
- Participate in volunteer orientation and ongoing training sessions specific to role 
- Participate in match closure meeting at end of commitment 
- Submit to a police records check 
- Provide the names of two credible references 
- Participate in an evaluation meeting 
- Sign a confidentiality statement 
- Background in social service field and those with lived experience an asset