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The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.
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Organization / Program Name(s) | Located In | Description (Brief) | ||
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![]() | Ad Standards | Toronto Downtown Central | Receives complaints about paid advertising in all media * administers a code of advertising standards |
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![]() | Alcohol and Gaming Commission of Ontario, Head Office | North York Central | For information on the Commission's response to COVID-19 CLICK HERE Regulates the sale, service and consumption of beverage alcohol * regulates and licenses casino gaming, charitable gaming, lotterie ... [More] |
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![]() | Bereavement Authority of Ontario | North York Central | Regulates funeral, transfer service, cemetery and crematorium sectors * inspects and licenses funeral establishments, transfer services, cemeteries and crematoriums * regulates licensing of cemetery a ... [More] |
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![]() | Canada. Bank of Canada, Ottawa - Wellington St | Ottawa | The nation's central bank. It is not a commercial bank and does not offer banking services to the public. * Rather, its responsibilities are for Canada's monetary policy, bank notes, financial system, ... [More] |
Canada. Border Services Agency, Niagara Falls - Mailing Address, NEXUS Program |
Canada. Border Services Agency, Niagara Falls - Mailing Address, NEXUS Program | Niagara Falls | Designed to speed up border crossings for low-risk, pre-approved travellers into Canada and the United States (U.S.). It is jointly run by the Canada Border Services Agency and U.S. Customs and Border ... [More] | |
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![]() | Canada. Canadian Food Inspection Agency, Niagara District Office | St Catharines | Safeguards Canada's food supply and its plant and animal resource base * enforces standards established by Health Canada * verifies industry compliance with federal laws, including registration and i ... [More] |
Canada. Health Canada, Consumer Product Safety Office |
Canada. Health Canada, Consumer Product Safety Office | Ontario | Investigates complaints related to the Canada Consumer Product Safety Act (CCPSA) and enforces safety regulations. Also responsible for cosmetics under the Food and Drugs Act. | |
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![]() | Canada. Immigration, Refugees and Citizenship Canada, St Catharines, Passport Office | St Catharines | Responsible for the administration of all matters relating to the issuing, revoking, withholding, recovery and use of Canadian passports. |
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![]() | Canada. Indigenous Services Canada, Ontario Regional Office | Toronto Downtown Central | COVID19 -- office closed until further notice * children under 18 eligible for registration call 1-855-572-4453 to access health benefit * for already registered who want to renew call 1-800-640-0642 ... [More] |
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![]() | Canada. Innovation, Science and Economic Development Canada, Gatineau, Canadian Intellectual Property Office | Gatineau | A special operating agency associated with Innovation, Science and Economic Development Canada * responsible for the administration and processing of the greater part of intellectual property in Canad ... [More] |
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![]() | Canada. Royal Canadian Mounted Police, Canadian Firearms Program | Ottawa | Oversees the administration of the Firearms Act * the Act requires all firearm owners to hold a valid firearms licence and restricted and prohibited firearms to be registered * licence applicants must ... [More] |
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![]() | Canada. Social Insurance Numbers | Ontario | Confidential number that is needed to work in Canada or to have access to government programs and services * number may be collected by institutions where interest or incomes are earned, such as banks ... [More] |
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![]() | Canada. Transport Canada, St Catharines, Marine Safety | St Catharines | The office administers regulations, standards, guidelines, codes and procedures respecting the safe conduct of large ships. Examination centre for seafarers. Handles shipping masters (discharge books) ... [More] |
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![]() | Canadian Radio-Television and Telecommunications Commission | Gatineau | Independent authority responsible for regulating (under the Broadcasting Act) all broadcasting in Canada, including AM and FM radio, cable television, satellite dish service, specialty services and pa ... [More] |
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![]() | CARE Centre for Internationally Educated Nurses | Hamilton Central | CARE Centre is a government-funded bridge training program to enable IENs to prepare and pass language fluency assessments, clinical assessments and registration exams and to gain workplace exposure, ... [More] |
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![]() | College of Audiologists and Speech Language Pathologists of Ontario | Toronto Downtown North | Provincial regulatory college for the professions of audiology and speech-language pathology * handles consumer complaints |
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![]() | College of Massage Therapists of Ontario | Toronto Downtown North | Regulating body of the profession * investigates complaints against massage therapists * provides general information about massage therapy to the public * database of registered massage therapists se ... [More] |
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![]() | Community Care, St Catharines and Thorold, St Catharines - Church St, ID Clinic | St Catharines | Assists individuals with filling out applications for replacement ID: * Canadian Birth certificates * Canadian Citizen certificates * Delayed statement of Birth * Records of Landing * Marriage certifi ... [More] |
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![]() | DriveTest, St Catharines, Driver Examination Centre | St Catharines | COVID-19 : See website for information on what services are currently offered. Licenced by the Ministry of Transportation, the services of the Drive Test Centre include: conducting road tests, admini ... [More] |
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![]() | Financial Services Regulatory Authority of Ontario | North York Central | Information and assistance on insurance (including life, health, property, disability, automobile), pension plans, loan and trust companies, deposit insurance, credit unions and caisses populaires, mo ... [More] |
Firearms Education School |
Firearms Education School | St Catharines | Provides courses for Hunting Licence and PAL (Possession and Acquisition Licence) needed to own and purchase a Firearm. Other classes offered include shooting for competition and handgun safety. Class ... [More] | |
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![]() | Fort Erie (Town of), Fort Erie - 1 Municipal Centre Dr | Fort Erie | Local municipal government offices responsible for: * administration * support to the Mayor and Council, Boards and Committees * elections * vital statistics * marriage licences * parking tickets * ta ... [More] |
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![]() | Grimsby (Town of), Grimsby Town Hall | Grimsby | Municipal Government offices including: Administration Department : includes Town Manager and the Statutory Office of the Town Clerk. Various services are available through this office such as cemeter ... [More] |
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![]() | Information and Privacy Commissioner of Ontario | Toronto Downtown | Provides independent oversight for Ontario's Freedom of Information and Protection of Privacy Act, Municipal Freedom of Information and Protection of Privacy Act, and Personal Health Information Prote ... [More] |
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![]() | International Credential Assessment Service of Canada | Guelph | Provides assessments of out-of-county educational documents for employment, further education, immigration and membership in professional associations. Three kinds of reports are available: "General" ... [More] |
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![]() | Law Society of Ontario | Toronto Downtown Central | Regulatory and licensing body for legal services in Ontario * Complaint Service -- handles complaints about lawyer or paralegal conduct and services -- 416-947-3310 or 1-800-268-7568 |
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![]() | Niagara (Region of). Community Services Department, Thorold, Children's Services - Children's Programs | Thorold | Manages the local licensed child care system on behalf of the provincial government. There are over 160 licensed child care centres in Niagara. One application can be filled to be on the list for mult ... [More] |
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![]() | Niagara (Region of). Public Health, Thorold - Main Office, Environmental Health - Food Safety | Thorold | Investigates complaints and suspected cases of food poisoning. Inspects food premises such as restaurants and cafeterias. Restaurant and food establisment inspection results Food Handler Certification ... [More] |
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![]() | Niagara Falls (City of), Niagara Falls - City Hall, Clerks Department | Niagara Falls | Responsible for maintaining the official record of all Council meetings, the indexing and retention of all by-laws, agreements and contracts of the City. It also issues lottery, raffle and bingo licen ... [More] |
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![]() | Office of the Privacy Commissioner of Canada | Gatineau | An Officer of Parliament who reports directly to the House of Commons and the Senate. The Commissioner is an advocate for the privacy rights of Canadians with the power to: * investigate complaints, c ... [More] |
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![]() | Ontario College of Pharmacists | Toronto Downtown North | Provincial regulating body of pharmacists and pharmacies * investigates consumer complaints and concerns * pharmacist and pharmacy search available on website Note: Contact a pharmacist directly for d ... [More] |
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![]() | Ontario Energy Board, Consumer Relations | Toronto Downtown North | COVID-19 -- essential core operations including responding to consumer inquiries * Electricity disconnection ban -- Disconnection for non-payment by residential customers banned until the end of the ... [More] |
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![]() | Ontario. Ministry of Finance, Hamilton Central - Account Management and Collections Branch, Account Management and Collections Branch | Hamilton Central | Administers tax programs including employer health, insurance premium, retail sales, beer and wine, gross revenue, gasoline, tobacco, fuel, and international fuel tax. * Employer Health Tax * Insuranc ... [More] |
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![]() | Ontario. Ministry of Labour, Training and Skills Development, Niagara Regional Office | St Catharines | Advances safe, fair and harmonious workplace practices * responsible for occupational health and safety, employment rights and responsibilities, labour relations and internal administration * enforces ... [More] |
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![]() | Ontario. Ministry of Natural Resources and Forestry, Vineland Office | Vineland | The ministry's mission is to manage natural resources in an ecologically sustainable way to ensure that they are available for the enjoyment and use of future generations. * protects and conserves pub ... [More] |
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![]() | Ontario. Ministry of the Attorney General, St Catharines, Court Services | St Catharines | Includes the following court offices: Superior Court of Justice: Civil, Criminal, Enforcement (Sheriff), Family and Small Claims Ontario Court of Justice: Criminal and Criminal Youth A copy of a Certi ... [More] |
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![]() | Ontario. Ministry of the Attorney General, Welland, Court Services | Welland | Includes the following court offices: Superior Court of Justice: Civil, Criminal, Enforcement (Sheriff), Family and Small Claims Ontario Court of Justice: Criminal, Criminal Youth and Family A copy of ... [More] |
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![]() | Ontario. Ministry of Transportation, St Catharines, Head Office | St Catharines | This location is one of the Ministry of Transportation's Head Offices. The Ministry is responsible for managing Ontario's transportation network, including road user safety and construction and mainte ... [More] |
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![]() | Ontario.Ministry of the Attorney General, Hamilton Services, Office of the Public Guardian and Trustee - Hamilton Branch, Office of the Public Guardian and Trustee | Hamilton Central | A government agency that protects individuals with mental disabilities, protects the public's interest in charities, searches for heirs for estates which the OPGT administers, invests perpetual care f ... [More] |
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![]() | Pelham (Town of), Fonthill - Pelham Town Sq | Fonthill | Local government office responsible for: administration * support to the Mayor and Council * elections * vital statistics * lottery licences * Commissioner for Taking Affidavits and Certification of D ... [More] |
Port Colborne (City of), Port Colborne - City Hall, Clerks Division |
Port Colborne (City of), Port Colborne - City Hall, Clerks Division | Port Colborne | Responsible for Council Administration; registration of births and deaths (Division Registrar); lottery and business licensing; canine control and licensing, municipal elections, and the handling of r ... [More] | |
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![]() | Real Estate Council of Ontario | Etobicoke Central | Regulatory body * sets standards for certification and licensing * investigates complaints about real estates agents and brokers |
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![]() | Service Canada, Fort Erie Scheduled Outreach Site | Fort Erie | COVID-19 : This location closed until further notice. See website or call for service. One-stop service delivery for a wide range of federal programs and services * Internet access and assistance loc ... [More] |
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![]() | Service Canada, Grimsby Scheduled Outreach Site | Grimsby | COVID-19 : This location closed until further notice. See website or call for service. One-stop service delivery for a wide range of federal programs and services * Internet access and assistance loc ... [More] |
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![]() | Service Canada, Niagara Falls Service Centre | Niagara Falls | COVID-19 : This location closed until further notice. See website or call for service. One-stop service delivery for a wide range of federal programs and services * Internet access and assistance loc ... [More] |
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![]() | Service Canada, Port Colborne Scheduled Outreach Site | Port Colborne | COVID-19 : This location closed until further notice. See website or call for service. One-stop service delivery for a wide range of federal programs and services * Internet access and assistance loc ... [More] |
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![]() | Service Canada, St Catharines Service Centre | St Catharines | COVID-19 : Open. Due to physical distancing, space is limited. Please make a request for an appointment by filling out the service request form . A Service Canada officer will call you back within 2 ... [More] |
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![]() | Service Canada, Welland Service Centre | Welland | COVID-19 : This location closed until further notice. See website or call for service. One-stop service delivery for a wide range of federal programs and services * Internet access and assistance loc ... [More] |
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![]() | ServiceOntario, Fonthill | Fonthill | Drivers' licence renewal, replacement, information change * Enhanced driver's licences (change information on Enhanced Driver's Licence and Downgrade an Enhanced Driver's Licence to a regular Driver's ... [More] |
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![]() | ServiceOntario, Fort Erie | Fort Erie | Drivers' licence renewal, replacement, information change * Enhanced driver's licences (information changes and Enhanced Driver's Licence downgrades) * Motorized Snow Vehicle Permits * Off-Road Vehicl ... [More] |
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![]() | ServiceOntario, Grimsby | Grimsby | Drivers' licence renewal, replacement, information change * Enhanced driver's licences (information changes and Enhanced Driver's Licence downgrades) * Motorized Snow Vehicle Permits * Off-Road Vehicl ... [More] |
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![]() | ServiceOntario, Niagara Falls | Niagara Falls | Drivers' licence renewal, replacement, information change * Enhanced driver's licences (information changes and Enhanced Driver's Licence downgrades) * Motorized Snow Vehicle Permits * Off-Road Vehicl ... [More] |
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![]() | ServiceOntario, Niagara-on-the-Lake | Niagara-on-the-Lake | Drivers' licence renewal, replacement, information change * Enhanced driver's licences (information changes and Enhanced Driver's Licence downgrades) * Motorized Snow Vehicle Permits * Off-Road Vehicl ... [More] |
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![]() | ServiceOntario, Port Colborne | Port Colborne | Drivers' licence renewal, replacement, information change * Enhanced driver's licences (information changes and Enhanced Driver's Licence downgrades) * Motorized Snow Vehicle Permits* Off-Road Vehicle ... [More] |
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![]() | ServiceOntario, Smithville | Smithville | COVID-19 : As of March 19, 2020 ServiceOntario has extended validation to expired and expiring driver’s licences, health cards, Ontario Photo Cards, licence plate stickers and many more products. You ... [More] |
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![]() | ServiceOntario, St Catharines - Church St, Land Registry Offices North and South | St Catharines | COVID-19 -- As of October 13, 2020, Land Registration services including self-service options will only be accessible online. Please visit the ONLAND application for information on completing your tr ... [More] |
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![]() | ServiceOntario, St Catharines - St Paul St, Ontario Health Insurance Plan Services | St Catharines | COVID-19 : Appointments are recommended when visiting this location. Use this link to Book An Appointment Online An Ontario health card entitles a resident of Ontario to a wide range of medically nec ... [More] |
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![]() | ServiceOntario, St Catharines - St Paul St | St Catharines | COVID-19 : As of March 19, 2020 ServiceOntario has extended validation to expired and expiring driver’s licences, health cards, Ontario Photo Cards, licence plate stickers and many more products. You ... [More] |
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![]() | ServiceOntario, St Catharines West - Scott St | St Catharines | COVID-19 : As of March 19, 2020 ServiceOntario has extended validation to expired and expiring driver’s licences, health cards, Ontario Photo Cards, licence plate stickers and many more products. You ... [More] |
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![]() | ServiceOntario, Welland | Welland | COVID-19 : As of March 19, 2020 ServiceOntario has extended validation to expired and expiring driver’s licences, health cards, Ontario Photo Cards, licence plate stickers and many more products. You ... [More] |
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![]() | St Catharines (City of), St Catharines - City Hall, Legal and Clerk Services | St Catharines | Provides legal services to the Corporation and City Council. Oversees the official records of the municipality, administration of municipal and school board elections, issues licences for marriage, bu ... [More] |
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![]() | Ten Thousand Villages, Port Colborne | Port Colborne | A not for profit, fair trade organization, selling hand-crafted items, coffee, food and chocolate from developing countries to provide steady income and education and medical care. |
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![]() | University of Toronto, Comparative Education Service | Toronto Downtown Central | Assesses international academic qualifications and evaluates equivalence to Canadian education system * assessment reports are used for immigration, employment, admission to some community colleges, o ... [More] |
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![]() | Welland (City of), Welland - City Hall, By-Law Enforcement | Welland | Responsible for the enforcement of the City of Welland’s by-laws. Also takes care of Business Licensing. Staff responds primarily to complaints relating to violations of City By-laws including parking ... [More] |
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![]() | Welland Heritage Council and Multicultural Centre | Welland | * Emergency shelter for refugees and immigrants (completely furnished apartments) * Needs assessment and Information and referral to community and social services * Help filling out government forms i ... [More] |
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![]() | West Lincoln (Township of), Smithville - Township of West Lincoln Municipal Office | Smithville | Provides standard local government services, including: PLANNING DEPARTMENT: Site Plan Control, Part Lot Control, registered Plans of Subdivision, Committee of Adjustment, Minor Variances, Application ... [More] |