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The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.
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Organization / Program Name(s) | Located In | Description (Brief) | ||
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![]() | Advertising Standards Canada | Toronto Downtown | The self-regulatory body for Canadian advertising. Administers the Canadian Code of Advertising Standards, the principal instrument of advertising self-regulation in Canada. Also administer a consumer ... [More] |
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![]() | Alcohol and Gaming Commission of Ontario, Head Office | North York Central | Regulates the sale, service and consumption of beverage alcohol * regulates and licenses casino gaming, charitable gaming, lotteries and horse racing * addresses complaints about licensed establishmen ... [More] |
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![]() | Automobile Protection Association | Toronto Downtown Central | Consumer information and advocacy regarding automotive industry * free legal advice to members, nonmembers receive basic information * publishes Lemon Aid -- guide to new and used car recommendations, ... [More] |
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![]() | Bereavement Authority of Ontario | North York Central | Regulates funeral, transfer service, cemetery and crematorium sectors * inspects and licenses funeral establishments, transfer services, cemeteries and crematoriums * regulates licensing of cemetery a ... [More] |
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![]() | Canada. Canadian Food Inspection Agency, Hamilton District Office - Central Region, Canadian Food Inspection Agency | Hamilton West | Investigates health hazards and foreign matter in food: fresh, frozen and pre-packaged. * Also investigates complaints about weights and labelling, and the import/export of animals or plants, as well ... [More] |
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![]() | Canada. Canadian Food Inspection Agency, Niagara District Office | St Catharines | Safeguards Canada's food supply and its plant and animal resource base * enforces standards established by Health Canada * verifies industry compliance with federal laws, including registration and i ... [More] |
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![]() | Canada. Canadian Radio-television and Telecommunications Commission, Ottawa, National Do Not Call List | Ottawa | Register to have your phone number added to the National Do Not Call list * it may take up to 31 days to begin noticing a reduction in calls * allows consumers to reduce the number of unsolicited tele ... [More] |
Canada. Competition Bureau, Information Centre |
Canada. Competition Bureau, Information Centre | Gatineau | Independent law enforcement agency * ensures that Canadian businesses and consumers prosper in a competitive and innovative marketplace The types of anti-competitive activities investigated by the Bur ... [More] | |
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![]() | Canada. Health Canada, Consumer Product Safety Office | Hamilton Central | Investigates complaints related to the Canada Consumer Product Safety Act (CCPSA) and enforces safety regulations. Also responsible for cosmetics under the Food and Drugs Act. |
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![]() | Canada. Health Canada, Medical Devices Hotline | Toronto | Regulates products, not services, relating to medical devices. Receives complaints and general inquiries about failures, malfunctions or problems with medical devices such as hearing aids and medical ... [More] |
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![]() | Canadian Marketing Association | Toronto | The largest marketing association in Canada. Its members include Canada's major financial institutions, insurance companies, publishers, retailers, charitable organizations, agencies, relationship mar ... [More] |
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![]() | College of Audiologists and Speech Language Pathologists of Ontario | Toronto Downtown North | Provincial regulatory college for the professions of audiology and speech-language pathology * handles consumer complaints * Find A Practitioner directory available on website |
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![]() | College of Massage Therapists of Ontario | Toronto Downtown North | Regulating body of the profession * investigates complaints against massage therapists * provides general information about massage therapy to the public * database of registered massage therapists se ... [More] |
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![]() | College of Physicians and Surgeons of Ontario | Toronto | Medical regulatory board * licenses doctors to practice medicine in Ontario * investigates complaints relating to doctors' professional services and conduct, including complaints of sexual abuse Docto ... [More] |
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![]() | Financial Services Commission of Ontario | North York Central | Information and assistance on insurance (including life, health, property, disability, automobile and travel health insurance), pension plans, loan and trust companies, credit unions and caisses popul ... [More] |
Guardian Angels Program |
Guardian Angels Program | Virgil | Advocate improved care for residents in Ontario's long term care homes to ensure that residents are provided with consistent and quality medical care, psychological and physical therapy support. The G ... [More] | |
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![]() | Information and Privacy Commissioner of Ontario | Toronto Downtown | Provides independent oversight for Ontario's Freedom of Information and Protection of Privacy Act, Municipal Freedom of Information and Protection of Privacy Act, and Personal Health Information Prote ... [More] |
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![]() | Insurance Bureau of Canada, Ontario Region, Consumer Information Centre | Toronto Downtown Central | Handles questions and concerns about automobile, property and liability insurance * information on loss prevention, safety tips * presentations to community groups on insurance related topics |
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![]() | Law Society of Ontario | Toronto Downtown Central | Regulatory and licensing body for legal services in Ontario * Complaint Service -- handles complaints about lawyer or paralegal conduct and services -- 416-947-3310 or 1-800-268-7568 |
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![]() | OmbudService for Life & Health Insurance | Toronto Downtown Central | Inquiries and complaints resolution for consumers of life and health insurance products and services including disability, employment health benefits, travel, and insurance investment products * onlin ... [More] |
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![]() | Ombudsman for Banking Services and Investments | Toronto Downtown Central | Independent organization that investigates customer complaints against financial service providers, including banks and other deposit-taking organizations, investment dealers, mutual fund dealers and ... [More] |
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![]() | Ombudsman Ontario | Toronto Downtown Central | Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures * includes provincial ministries, Crown corporations, ... [More] |
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![]() | Ontario Civilian Police Commission | Toronto Downtown | An independent oversight agency tasked with ensuring that adequate and effective policing services are provided in a fair and accountable manner under the Ontario Police Services Act. As an independen ... [More] |
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![]() | Ontario College of Pharmacists | Toronto Downtown North | Provincial regulating body of pharmacists and pharmacies * investigates consumer complaints and concerns * pharmacist and pharmacy search available on website Note: Contact a pharmacist directly for d ... [More] |
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![]() | Ontario Dental Association (ODA) | Toronto | A voluntary professional organization that represents the dentists of Ontario, supports its members, and is dedicated to the provision of exemplary oral health care. Promotes the attainment of optimal ... [More] |
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![]() | Ontario Energy Board, Consumer Relations | Toronto Downtown North | Regulates, licenses, monitors and inspects energy industry participants including natural gas and electricity utilities * investigates potential violations and enforces regulations * regulates rates c ... [More] |
Ontario Judicial Council |
Ontario Judicial Council | Toronto Downtown | Contact this office by letter in order to complain about a provincial judge's conduct or actions. Complaint is made in writing only by mail or fax - not by phone. All letters that are sent must have a ... [More] | |
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![]() | Ontario Motor Vehicle Industry Council | East York | Regulates motor vehicle dealers and salespersons in Ontario * enforces Motor Vehicle Dealers Act (MVDA) on behalf of Ministry of Government and Consumer Services * ensures registration of dealers and ... [More] |
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![]() | Ontario. Ministry of Government and Consumer Services. Consumer Protection Ontario | Toronto Downtown Central | Public information and advice on consumer rights and responsibilities, complaints and consumer protection legislation * attempts to mediate complaints arising from regulated sectors of the marketplace ... [More] |
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![]() | Ontario. Ministry of the Attorney General, Office of the Public Guardian and Trustee - Hamilton Branch, Office of the Public Guardian and Trustee | Hamilton Central | A government agency that protects mentally incapable people, protects the public's interest in charities, searches for heirs for estates which the OPGT administers, invests perpetual care funds, and d ... [More] |
Port Colborne (City of), Port Colborne - City Hall, By-law Division |
Port Colborne (City of), Port Colborne - City Hall, By-law Division | Port Colborne | A division of the Planning and Development Department which is responsible for the administration and enforcement of the municipality's parking by-laws, enforcement of various by-laws including the We ... [More] | |
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![]() | Real Estate Council of Ontario | Etobicoke Central | Regulatory body * sets standards for certification and licensing * investigates complaints |
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![]() | Retirement Homes Regulatory Authority | Toronto Downtown North | Regulatory agency licenses retirement homes in Ontario * maintains public register of retirement homes * information and referral * educates retirement homes, consumers and the public about the Retire ... [More] |
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![]() | Tarion Warranty Corporation | Toronto | Responsible for administering the Ontario New Home Warranties Plan Act, which outlines the warranty protection that new home purchasers are entitled to in Ontario. * Licence new home builders and vend ... [More] |
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![]() | TransUnion of Canada | Burlington | Stores and maintains credit information about individual Canadian consumers for use by members of the credit reporting agency. * Provides credit reports to individuals upon request * Provides informat ... [More] |
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![]() | Travel Industry Council of Ontario | Mississauga | Answers consumers inquiries and attempts to mediate complaints arising from the purchase of travel services from registered travel agencies. Claims against the Ontario Travel Industry Compensation Fun ... [More] |