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The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.
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Organization / Program Name(s) | Located In | Description (Brief) | ||
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![]() | Ad Standards | Toronto Downtown Central | Receives complaints about paid advertising in all media * administers a code of advertising standards |
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![]() | Alcohol and Gaming Commission of Ontario, Head Office | North York Central | For information on the Commission's response to COVID-19 CLICK HERE Regulates the sale, service and consumption of beverage alcohol * regulates and licenses casino gaming, charitable gaming, lotterie ... [More] |
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![]() | Automobile Protection Association | Toronto Downtown Central | Consumer information and advocacy regarding automotive industry * free legal advice to members, nonmembers receive basic information * publishes Lemon Aid -- guide to new and used car recommendations, ... [More] |
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![]() | Bereavement Authority of Ontario | North York Central | Regulates funeral, transfer service, cemetery and crematorium sectors * inspects and licenses funeral establishments, transfer services, cemeteries and crematoriums * regulates licensing of cemetery a ... [More] |
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![]() | Canada. Canadian Food Inspection Agency, Niagara District Office | St Catharines | Safeguards Canada's food supply and its plant and animal resource base * enforces standards established by Health Canada * verifies industry compliance with federal laws, including registration and i ... [More] |
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![]() | Canada. Canadian Radio-television and Telecommunications Commission, Ottawa, National Do Not Call List | Ottawa | Individuals can register to put their phone number on the National Do Not Call list * may take up to 31 days to begin noticing a reduction in calls * allows consumers to reduce the number of unsolicit ... [More] |
Canada. Competition Bureau, Information Centre |
Canada. Competition Bureau, Information Centre | Gatineau | Independent law enforcement agency * ensures that Canadian businesses and consumers prosper in a competitive and innovative marketplace The types of anti-competitive activities investigated by the Bur ... [More] | |
Canada. Health Canada, Consumer Product Safety Office |
Canada. Health Canada, Consumer Product Safety Office | Ontario | Investigates complaints related to the Canada Consumer Product Safety Act (CCPSA) and enforces safety regulations. Also responsible for cosmetics under the Food and Drugs Act. | |
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![]() | Canada. Health Canada, Medical Devices Hotline | Toronto | Regulates products, not services, relating to medical devices. Receives complaints and general inquiries about failures, malfunctions or problems with medical devices such as hearing aids and medical ... [More] |
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![]() | Canadian Marketing Association | Toronto Downtown Central | Information on consumer rights in advertising * Do Not Mail Service -- removes contact information from marketing mailing lists * Marketing Job Bank -- career resources for job seekers and employers * ... [More] |
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![]() | College of Audiologists and Speech Language Pathologists of Ontario | Toronto Downtown North | Provincial regulatory college for the professions of audiology and speech-language pathology * handles consumer complaints |
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![]() | College of Massage Therapists of Ontario | Toronto Downtown North | Regulating body of the profession * investigates complaints against massage therapists * provides general information about massage therapy to the public * database of registered massage therapists se ... [More] |
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![]() | College of Physicians and Surgeons of Ontario | Toronto | Medical regulatory board * issues licenses to doctors that allow them to practice medicine in Ontario * maintains public register of licensed physicians * investigate public complaints against doctors ... [More] |
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![]() | Credit Canada, St Catharines | St Catharines | COVID-19 - All offices are closed to the public and appointments are being done over the phone. All payments must be done by telephone or internet banking. A non-profit charitable organization offeri ... [More] |
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![]() | Credit Canada, Niagara Falls - Satellite Office | Niagara Falls | COVID-19 - All offices are closed to the public and appointments are being done over the phone. All payments must be done by telephone or internet banking. A non-profit charitable organization offeri ... [More] |
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![]() | Credit Canada, Welland - Satellite Office | Welland | COVID-19 - All offices are closed to the public and appointments are being done over the phone. All payments must be done by telephone or internet banking. A non-profit charitable organization offeri ... [More] |
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![]() | Financial Services Regulatory Authority of Ontario | North York Central | Information and assistance on insurance (including life, health, property, disability, automobile), pension plans, loan and trust companies, deposit insurance, credit unions and caisses populaires, mo ... [More] |
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![]() | Insurance Bureau of Canada, Ontario Head Office, Consumer Information Centre | Toronto Downtown Central | Handles questions and concerns about automobile, property and liability insurance * information on loss prevention, safety tips * presentations to community groups on insurance related topics br> Comm ... [More] |
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![]() | Law Society of Ontario | Toronto Downtown Central | Regulatory and licensing body for legal services in Ontario * Complaint Service -- handles complaints about lawyer or paralegal conduct and services -- 416-947-3310 or 1-800-268-7568 |
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![]() | OmbudService for Life & Health Insurance | Toronto Downtown Central | Inquiries and complaints resolution for consumers of life and health insurance products and services including disability, employment health benefits, travel, and insurance investment products * onlin ... [More] |
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![]() | Ombudsman for Banking Services and Investments | Toronto Downtown Central | Independent organization that investigates customer complaints against financial service providers, including banks and other deposit-taking organizations, investment dealers, mutual fund dealers and ... [More] |
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![]() | Ombudsman Ontario | Toronto Downtown Central | COVID-19 -- office and phone lines are currently closed; complaints may be made using online complaint form on website, or via email to info@ombudsman.on.ca Children and Youth Unit will respond to ca ... [More] |
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![]() | Ontario Civilian Police Commission | Toronto Downtown | An independent oversight agency tasked with ensuring that adequate and effective policing services are provided in a fair and accountable manner under the Ontario Police Services Act. As an independen ... [More] |
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![]() | Ontario College of Pharmacists | Toronto Downtown North | Provincial regulating body of pharmacists and pharmacies * investigates consumer complaints and concerns * pharmacist and pharmacy search available on website Note: Contact a pharmacist directly for d ... [More] |
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![]() | Ontario Energy Board, Consumer Relations | Toronto Downtown North | COVID-19 -- essential core operations including responding to consumer inquiries * Electricity disconnection ban -- Disconnection for non-payment by residential customers banned until the end of the ... [More] |
Ontario Judicial Council |
Ontario Judicial Council | Toronto Downtown | Contact this office by letter in order to complain about a provincial judge's conduct or actions. Complaint is made in writing only by mail or fax - not by phone. All letters that are sent must have a ... [More] | |
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![]() | Ontario. Ministry of Municipal Affairs and Housing, Hamilton Central - Southern Regional Office, Landlord and Tenant Board (SRO) | Hamilton Central | During COVID-19 Hamilton tenant by-law complaints can be submitted online . They can also be submitted through phone or e-mail. All in person service counters closed until further notice. A social jus ... [More] |
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![]() | Ontario.Ministry of the Attorney General, Hamilton Services, Office of the Public Guardian and Trustee - Hamilton Branch, Office of the Public Guardian and Trustee | Hamilton Central | A government agency that protects individuals with mental disabilities, protects the public's interest in charities, searches for heirs for estates which the OPGT administers, invests perpetual care f ... [More] |
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![]() | Real Estate Council of Ontario | Etobicoke Central | Regulatory body * sets standards for certification and licensing * investigates complaints about real estates agents and brokers |
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![]() | Tarion Warranty Corporation | Toronto | Responsible for administering the Ontario New Home Warranties Plan Act, which outlines the warranty protection that new home purchasers are entitled to in Ontario. * Licence new home builders and vend ... [More] |
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![]() | Travel Industry Council of Ontario | Mississauga | Answers consumers inquiries and attempts to mediate complaints arising from the purchase of travel services from registered travel agencies. Claims against the Ontario Travel Industry Compensation Fun ... [More] |