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The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.

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		Organization / Program Name(s)	Located In	Description (Brief)
Ad Standards		Ad Standards	Toronto Downtown Central	Receives complaints about paid advertising in all media * administers a code of advertising standards
Alcohol and Gaming Commission of Ontario, Head Office		Alcohol and Gaming Commission of Ontario, Head Office	North York Central	Regulates the sale, service and consumption of beverage alcohol * regulates and licenses casino gaming, charitable gaming, lotteries and horse racing * addresses complaints about licensed establishmen ... [More]
Automobile Protection Association		Automobile Protection Association	Toronto Downtown Central	Consumer information and advocacy regarding automotive industry * free legal advice to members, nonmembers receive basic information * publishes Lemon Aid -- guide to new and used car recommendations, ... [More]
Bereavement Authority of Ontario		Bereavement Authority of Ontario	North York Central	Regulates funeral, transfer service, cemetery and crematorium sectors * inspects and licenses funeral establishments, transfer services, cemeteries and crematoriums * regulates licensing of cemetery a ... [More]
Canada. Canadian Food Inspection Agency, Niagara District Office		Canada. Canadian Food Inspection Agency, Niagara District Office	St Catharines	Safeguards Canada's food supply and its plant and animal resource base * enforces standards established by Health Canada * verifies industry compliance with federal laws, including registration and i ... [More]
Canada. Canadian Radio-television and Telecommunications Commission, Ottawa, National Do Not Call List		Canada. Canadian Radio-television and Telecommunications Commission, Ottawa, National Do Not Call List	Ottawa	Individuals can register to put their phone number on the National Do Not Call list * may take up to 31 days to begin noticing a reduction in calls * allows consumers to reduce the number of unsolicit ... [More]
Canada. Competition Bureau, Information Centre		Canada. Competition Bureau, Information Centre	Gatineau	Independent law enforcement agency * ensures that Canadian businesses and consumers prosper in a competitive and innovative marketplace The types of anti-competitive activities investigated by the Bur ... [More]
Canada. Health Canada, Consumer Product Safety Office		Canada. Health Canada, Consumer Product Safety Office	Hamilton Central	Investigates complaints related to the Canada Consumer Product Safety Act (CCPSA) and enforces safety regulations. Also responsible for cosmetics under the Food and Drugs Act.
Canada. Health Canada, Medical Devices Hotline		Canada. Health Canada, Medical Devices Hotline	Toronto	Regulates products, not services, relating to medical devices. Receives complaints and general inquiries about failures, malfunctions or problems with medical devices such as hearing aids and medical ... [More]
Canadian Marketing Association		Canadian Marketing Association	Toronto	The largest marketing association in Canada. Its members include Canada's major financial institutions, insurance companies, publishers, retailers, charitable organizations, agencies, relationship mar ... [More]
College of Audiologists and Speech Language Pathologists of Ontario		College of Audiologists and Speech Language Pathologists of Ontario	Toronto Downtown North	Provincial regulatory college for the professions of audiology and speech-language pathology * handles consumer complaints
College of Massage Therapists of Ontario		College of Massage Therapists of Ontario	Toronto Downtown North	Regulating body of the profession * investigates complaints against massage therapists * provides general information about massage therapy to the public * database of registered massage therapists se ... [More]
College of Physicians and Surgeons of Ontario		College of Physicians and Surgeons of Ontario	Toronto	Medical regulatory board * issues licenses to doctors that allow them to practice medicine in Ontario * maintains public register of licensed physicians * investigate public complaints against doctors ... [More]
Credit Canada, St Catharines		Credit Canada, St Catharines	St Catharines	A non-profit charitable organization offering confidential credit counselling at low or no cost. Services include: - Assessment of income and expenses - Money management advice - Credit Counselling - ... [More]
Credit Canada, Niagara Falls - Satellite Office		Credit Canada, Niagara Falls - Satellite Office	Niagara Falls	A non-profit charitable organization offering confidential credit counselling at low or no cost. Services include: - Assessment of income and expenses - Money management advice - Credit Counselling - ... [More]
Credit Canada, Welland - Satellite Office		Credit Canada, Welland - Satellite Office	Welland	A non-profit charitable organization offering confidential credit counselling at low or no cost. Services include: - Assessment of income and expenses - Money management advice - Credit Counselling - ... [More]
Financial Services Regulatory Authority of Ontario		Financial Services Regulatory Authority of Ontario	North York Central	Information and assistance on insurance (including life, health, property, disability, automobile), pension plans, loan and trust companies, deposit insurance, credit unions and caisses populaires, mo ... [More]
Insurance Bureau of Canada, Ontario Head Office, Consumer Information Centre		Insurance Bureau of Canada, Ontario Head Office, Consumer Information Centre	Toronto Downtown Central	Handles questions and concerns about automobile, property and liability insurance * information on loss prevention, safety tips * presentations to community groups on insurance related topics br> Comm ... [More]
Law Society of Ontario		Law Society of Ontario	Toronto Downtown Central	Regulatory and licensing body for legal services in Ontario * Complaint Service -- handles complaints about lawyer or paralegal conduct and services -- 416-947-3310 or 1-800-268-7568
OmbudService for Life & Health Insurance		OmbudService for Life & Health Insurance	Toronto Downtown Central	Inquiries and complaints resolution for consumers of life and health insurance products and services including disability, employment health benefits, travel, and insurance investment products * onlin ... [More]
Ombudsman for Banking Services and Investments		Ombudsman for Banking Services and Investments	Toronto Downtown Central	Independent organization that investigates customer complaints against financial service providers, including banks and other deposit-taking organizations, investment dealers, mutual fund dealers and ... [More]
Ombudsman Ontario		Ombudsman Ontario	Toronto Downtown Central	Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures * includes provincial ministries, Crown corporations, ... [More]
Ontario Civilian Police Commission		Ontario Civilian Police Commission	Toronto Downtown	An independent oversight agency tasked with ensuring that adequate and effective policing services are provided in a fair and accountable manner under the Ontario Police Services Act. As an independen ... [More]
Ontario College of Pharmacists		Ontario College of Pharmacists	Toronto Downtown North	Provincial regulating body of pharmacists and pharmacies * investigates consumer complaints and concerns * pharmacist and pharmacy search available on website Note: Contact a pharmacist directly for d ... [More]
Ontario Energy Board, Consumer Relations		Ontario Energy Board, Consumer Relations	Toronto Downtown North	Regulates, licenses, monitors and inspects energy industry participants including natural gas and electricity utilities * investigates potential violations and enforces regulations * regulates rates c ... [More]
Ontario Judicial Council		Ontario Judicial Council	Toronto Downtown	Contact this office by letter in order to complain about a provincial judge's conduct or actions. Complaint is made in writing only by mail or fax - not by phone. All letters that are sent must have a ... [More]
Ontario Motor Vehicle Industry Council		Ontario Motor Vehicle Industry Council	East York	Regulates motor vehicle dealers and salespersons in Ontario * enforces Motor Vehicle Dealers Act (MVDA) on behalf of Ministry of Government and Consumer Services * ensures registration of dealers and ... [More]
Ontario. Ministry of Government and Consumer Services. Consumer Protection Ontario		Ontario. Ministry of Government and Consumer Services. Consumer Protection Ontario	Toronto Downtown Central	Public information and advice on consumer rights and responsibilities, complaints and consumer protection legislation * attempts to mediate complaints arising from regulated sectors of the marketplace ... [More]
Ontario. Ministry of Municipal Affairs and Housing, Hamilton Central - Southern Regional Office, Landlord and Tenant Board (SRO)		Ontario. Ministry of Municipal Affairs and Housing, Hamilton Central - Southern Regional Office, Landlord and Tenant Board (SRO)	Hamilton Central	A social justice tribunal of Ontario that resolves disputes between residential landlords and tenants and eviction applications filed by non-profit housing co-operatives. Also provides information abo ... [More]
Ontario. Ministry of the Attorney General, Office of the Public Guardian and Trustee - Hamilton Branch, Office of the Public Guardian and Trustee		Ontario. Ministry of the Attorney General, Office of the Public Guardian and Trustee - Hamilton Branch, Office of the Public Guardian and Trustee	Hamilton Central	A government agency that protects individuals with mental disabilities, protects the public's interest in charities, searches for heirs for estates which the OPGT administers, invests perpetual care f ... [More]
Real Estate Council of Ontario		Real Estate Council of Ontario	Etobicoke Central	Regulatory body * sets standards for certification and licensing * investigates complaints about real estates agents and brokers
Retirement Homes Regulatory Authority		Retirement Homes Regulatory Authority	Toronto Downtown Central	Regulatory agency licenses retirement homes in Ontario * maintains public register of retirement homes * information and referral * educates retirement homes, consumers and the public about the Retire ... [More]
Tarion Warranty Corporation		Tarion Warranty Corporation	Toronto	Responsible for administering the Ontario New Home Warranties Plan Act, which outlines the warranty protection that new home purchasers are entitled to in Ontario. * Licence new home builders and vend ... [More]
Travel Industry Council of Ontario		Travel Industry Council of Ontario	Mississauga	Answers consumers inquiries and attempts to mediate complaints arising from the purchase of travel services from registered travel agencies. Claims against the Ontario Travel Industry Compensation Fun ... [More]