Contact Details
Office Phone 905-734-7975 ; Application/General Inquiry 905-641-9230
Toll Free Phone Application/General Inquiry (West Niagara) 1-866-627-1110 * Cheque Inquiry (IVR) 1-800-808-2268
Fax 905-735-7307
Primary Contact Marc Todd, Manager; Phone: 905-734-7975 ext 6548
Site Details
Areas Served Pelham ; Welland
Located In Community Welland
Address & Map
250 Thorold Rd
Welland, ON L3C 3W2
View Google Map
Intersection Thorold Rd and East of Rice Rd
Service and Access Details
Description (Service) Provides financial assistance and a range of employment supports and activities, in partnership with community agencies, to enable participants and their families to achieve independence through sustainable employment. 
Community Services also provides assistance to members of the community who are not recipients of Ontario Works benefits provided they meet certain eligibility criteria. These benefits include Emergency and discretionary benefits (i.e. basic needs and shelter) and may be accessed by the working poor, Ontario Disability Support Program (ODSP) recipients and homeless individuals. Emergency Assistance  
Financial assistance may be available for individuals looking after a child where the individual needing assistance is not the child's birth or adoptive parent. For further information and eligibility requirements visit the following link:Temporary Care Assistance for Children 
OW staff can assist employment seekers to identify strengths, skills and interests and provide access to industry standard training to prepare for employment.
Hours Mon-Fri 8:30 am-4:30 pm
Eligibility Ages: 16 year(s) and up 
Eligible individuals receive financial assistance to support basic needs such as food, clothing and housing costs. In addition, many recipients are required to participate in employment related activities. Individualized action plans are developed which outline the requirement of participation in employment preparation activities, as appropriate. Participation and the related skill development is critical to effective and timely re-entry to the workforce. Employment preparation may include activities such as made-in-Niagara training programs, resume and job workshops and assessment of literacy and basic numeracy skills and access to relevant skill development programs.
Application Three ways to apply for social assistance: on-line, by phone or in person. 
Residents of Niagara Region can apply for Ontario Works online by visiting It is available in English and French 24 hours a day. 
It also includes a screening section that can tell potential applicants whether or not they might be eligible before they start the application process. As well, an appointment scheduling feature allows applicants to suggest dates and times for their verification interviews. If an applicant has technical difficulties with the online application, use the “Help” function or contact Service Ontario at 1-800-267-8097. 
By phone: 
STEP 1: Application/General Inquiry call 905-641-9230 (West Niagara call 1-866-627-1110) 
STEP 2: Interview - one-on-one interview with Community Services Casemanager to verify eligibility 
In person: see office address
Languages English ; French ; Spanish ; Interpretive Services
Fees None
Physical Access Fully Accessible
Other Details
Legal Status (20) Regional Government
Funding Regional / Municipal - Regional Municipality of Niagara ; Provincial - Ministry of Children, Community and Social Services
Elections Nov
Service Categories Medical Expense Assistance ~ Dental Problems ; Provincial/Territorial Social Assistance Programs Applications ; Rent Payment Assistance

Agency Overview

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