Public Comments The Niagara Falls Ontario Works office is currently closed for Building maintenance issues. The office is scheduled to re-open October 24th. 
OW cheques are currently not being mailed out to avoid the possibility of delays by a possible postal strike. Recipients will be able to pick up their Ontario Works payments at the Niagara Falls Employment Help Centre (6100 Thorold Stone Rd, Unit 7) starting Aug 30 between 9 am and 4 pm. Recipients who receive payments through direct deposit, payment will continue into the bank accounts but statements and drug/dental cards will not be mailed and can be picked up at the office. If unable to pick up the drug/dental cards, August cards will be honoured until the end of the postal disruption.
Description & Services
Description (Service) Provides financial assistance and a range of employment supports and activities, in partnership with community agencies, to enable participants and their families to achieve independence through sustainable employment. 
Community Services also provides assistance to members of the community who are not recipients of Ontario Works benefits provided they meet certain eligibility criteria. These benefits include Emergency and discretionary benefits and may be accessed by the working poor, Ontario Disability Support Program (ODSP) recipients and homeless individuals.  
Financial assistance may be available for individuals looking after a child where the individual needing assistance is not the child's birth or adoptive parent. For further information and eligibility requirements visit the following link: Temporary Care Assistance for Children 
Provides "Workforce Assistance for Employers," such as: assessing their business's hiring requirements, posting job vacancies, pre-screening candidates, providing ongoing support, linking the employer to training and wage subsidy programs. Contact Niagara Region Community Services at 905-984-6900 ext 3811.
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Niagara Falls
Eligibility Ages: 16 year(s) and up 
Eligible individuals receive financial assistance to support basic needs such as food, clothing and housing costs In addition, many recipients are required to participate in employment related activities. Individualized action plans are developed which outline the requirement of participation in employment preparation activities, as appropriate. Participation and the related skill development is critical to effective and timely re-entry to the workforce. Employment preparation may include activities such as made-in-Niagara training programs, resume and job workshops and assessment of literacy and basic numeracy skills and access to relevant skill development programs.
Application Three ways to apply for social assistance: on-line, by phone or in person. 
Residents of Niagara Region can apply for Ontario Works online by visiting It is available in English and French 24 hours a day. 
It also includes a screening section that can tell potential applicants whether or not they might be eligible before they start the application process. As well, an appointment scheduling feature allows applicants to suggest dates and times for their verification interviews. Applicants having technical difficulties with the online application should use the “Help” function or contact Service Ontario at 1-800-267-8097. 
By phone: 
STEP 1: Application/General Inquiry call 905-641-9230 (West Niagara call 1-866-627-1110) 
STEP 2: Interview - one-on-one interview with Community Services Casemanager to verify eligibility 
In person: see office address
Languages English ; Interpretive Services
Fees None
Contact Information
Office Phone 905-354-3561 ; Application/General Inquiry 905-641-9230
Toll Free Phone Application/General Inquiry (West Niagara) 1-866-627-1110 ; Cheque Inquiry (IVR) 1-800-808-2268
Fax 905-353-1613
Primary Contact Lori Watson, Director
Located In Community Niagara Falls
Address & Map
5853 Peer St
Niagara Falls, ON L2G 1X4
View Google Map
Intersection Main St and Peer St
Physical Access Fully Accessible
Other Details
Legal Status (20) Regional Government
Funding Regional / Municipal - Regional Municipality of Niagara ; Provincial - Ministry of Community and Social Services
Elections Nov
Service Categories Housing Expense Assistance ; Moving Assistance ; Provincial/Territorial Social Assistance Programs Applications

Agency Overview

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