IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agenices or programs listed on this page prior to visiting in person to receive up to date information on their services (eg. wait times, hours of operation etc…).

Pathstone Mental Health

Site: Welland - Merrittville Site

Service: Supervised Visitation and Exchange Niagara Program

Contact Details
Office Phone 905-384-9551
Crisis Phone Toll free 1-800-263-4944
Fax 905-384-9144
Primary Contact Christine Stark, Manager, SVEN and Divorce and Separation; Phone: 905-384-9551 ext 258; Email:
Site Details
Areas Served Niagara Region
Located In Community Welland
Address & Map
1604 Merrittville Hwy, RR 2
Welland, ON L3B 5N5
View Google Map
Intersection Merrittville Hwy and Hurricane Rd (1.25 km south of Hwy 20)
Service and Access Details
Description (Service) COVID-19: Visits have been reduced to 1 hour.  
A safe, neutral, and comfortable environment for either an exchange of children between parents, or supervised visits with non-custodial parents to take place.  
Supervised Exchanges 
When family members are unable to communicate or come in contact with one another, Pathstone provides a neutral, supervised location for children to be transferred from one parent to another for visits. Parents do not come in contact with one another when the child is picked up or returned. Staff communicate child related information between parents such as medication, health or behavioural concerns. 
Supervised Visits 
In a group setting, Pathstone provides a safe, neutral location for non-custodial parents to spend time with their children while custody and visitation issues are being resolved. Visits are fully supervised by trained staff/volunteers to ensure children are safe and everyone is comfortable. Staff encourage positive parent / child interaction and will intervene only if required.
Hours COVID-19:  
Welland Tue 5 pm-6 pm, 6:30 pm-7:30 pm * Sat 9:30 am-10:30 am, 11:30 am-12:30 pm, 1:30 pm-2:30 pm * Sun 1 pm-2 pm, 3 pm-4 pm, 5 pm-6 pm 
St Catharines Sat 10 am-11 am, 12 noon-1 pm, 2 pm-3 pm, 4:30 pm-5:30 pm * Sun 10 am-11 am, 12 noon-1 pm 
Niagara Falls CLOSED
Administration Mon-Fri 8:30 am-4:30 pm 
* SVEN (Welland Site) Fri 4:30 pm-6:30 pm (open for Exchanges ONLY) * Tue 4:30 pm-7:30 pm * Sat 9 am-12 noon, 1 pm-4 pm * Sun 1 pm-3:30 pm, 4:30 pm-7 pm 
* SVEN (St Catharines) Fri 6 pm-8:30 pm * Sat 9 am-12 noon, 1 pm-4 pm, 5 pm-7:30 pm * Sun 10 am-1 pm 
* SVEN (Niagara Falls) Sun 1 pm-3 pm, 4 pm-6 pm
Eligibility Referral may be voluntary or by court order. 
Both the custodial and visiting parents / guardians must agree prior to acceptance into the program. Supervised visitation and exchange services are available on a voluntary basis or by Court Order.
Application Registration forms must be completed by both parties online from the website prior to intake. 
A comprehensive intake process precedes the start of any service, and usually takes two weeks to complete.
Languages English ; French
Fees Service - Administration fee - $31.25-$75 (based on income); Visits - $5-$18.75 (based on income); Exchanges - $2.50-$17.50 (based on income) ; Fee assistance available.
Physical Access Fully Accessible
Other Details
Legal Status (50) Non Profit
Elections Sep
Service Categories Parental Visitation Facilitation
Print Material Program brochure and Parent Guide

Agency Overview

Locations for this Service