Niagara (Region of). Community Services Department

Site: Thorold

Service: Seniors Services - Niagara Gatekeepers Program

Contact Details
Office Phone Referral Line 905-684-0968 ; Administrative Office 905-984-2621
Fax 905-984-6409
Primary Contact Jenny Shickluna, Outreach Services Manager; Phone: 905-984-6900 ext 3865
Alternate Contact Phone: ext 3866
Primary Executive Carol Rudel, Manager, Seniors Community Programs; Phone: 905-984-6900; Email:
Site Details
Areas Served Niagara Region
Located In Community Thorold
Address & Map
Campbell East
1815 Sir Issac Brock Way W
Thorold, ON L2V 3Z3
View Google Map
Intersection Sir Issac Brock Way and Merrittville Hwy
Mailing Address Box 344 
Thorold, ON L2V 3Z3
Service and Access Details
Description (Service) A phone line that anyone in the community can call to connect at risk seniors with programs and services. Referrals to the Niagara Gatekeeper phone line will be forwarded to one of the partner agencies. The role of the partner agency is to contact the senior and help get services in place that are intended to help seniors remain safe and independent at home for as long as possible.  
All information gathered during the calls is confidential and callers may remain anonymous. Services are only provided with the consent of the senior.  
Partner agencies: 
Niagara Region, Seniors Community Programs 
HNHB Local Health Integration Network (HNHB LHIN) – Home and Community Care 
Alzheimer Society of Niagara Region  
Niagara Region, Mental Health 
Community education presentations are also offered to any interested group.
Hours Gatekeeper referral line Mon-Sun 8:30 am-8:30 pm * Administrative Offices Mon-Fri 9 am-4 pm
Eligibility Referrals can be made by anyone on behalf of a senior in need.
Application Referral Line 905-684-0968 
Administrative Office: 905-984-2621
Languages English
Fees None
Physical Access Fully Accessible
Other Details
Legal Status (20) Regional Government
Service Categories Adult Protective Services ; Gatekeeper Alert Programs
Resources Pamphlet - Niagara Gatekeepers

Agency Overview

Locations for this Service