IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agenices or programs listed on this page prior to visiting in person to receive up to date information on their services (eg. wait times, hours of operation etc…).

Niagara (Region of). Community Services Department

Site: Thorold

Service: Seniors Services - Seniors Community Programs: Niagara Gatekeepers Program

Contact Details
Office Phone Gatekeeper Referral Line 905-684-0968 ; Administrative Office 905-984-2621
Fax 905-984-6409
Primary Contact Outreach Program Manager, Seniors Community Programs; Phone: 905-980-6000 ext 3865
Site Details
Areas Served Niagara Region
Located In Community Thorold
Address & Map
Campbell East
1815 Sir Isaac Brock Way W
Thorold, ON L2V 3Z3
View Google Map
Intersection Sir Isaac Brock Way and Merrittville Hwy
Mailing Address Box 344 
1815 Sir Isaac Brock Way 
Thorold, ON L2V 3Z3
Service and Access Details
Description (Service) COVID-19: Niagara Region Community Services has enhanced the Niagara Gatekeepers program to help reduce isolation and ensure basic needs are addressed. Services are available to those 55 years and older, and include 
* Weekly, friendly telephone calls to check-in with seniors 
* Providing access to groceries, medications, personal care items and pet supplies 
* Ensuring transportation is available for health-related appointments 
* Supporting access to financial entitlements such as Canada Pension Plan, Guaranteed Income Supplement, etc.
Phone line referral service that the public can call to help connect an at-risk senior with programs and services to help them stay safe and independent at home. Referrals will be forwarded to one of the partner agencies. The role of the partner agency is to contact the senior and help get services in place that are intended to help seniors remain safe and independent at home for as long as possible.  
All information gathered during the calls is confidential and callers may remain anonymous. Services are only provided with the consent of the senior.  
Partner agencies include: 
* Niagara Region, Seniors Community Programs 
* HNHB Local Health Integration Network (HNHB LHIN) – Home and Community Care 
* Alzheimer Society of Niagara Region  
* Niagara Region, Mental Health 
Community education presentations are also offered to any interested group.
Hours Referral Line Mon-Sun 8:30 am-8:30 pm * Office Mon-Fri 9 am-4 pm
Eligibility Ages: 60 year(s) and up 
Referrals can be made by anyone on behalf of a senior in need
Application Call referral line
Languages English - Website, Programs, Publications ; French
Fees None
Physical Access Fully Accessible
Other Details
Legal Status (20) Regional Government
Service Categories Adult Protective Services ~ Older Adults ; Gatekeeper Alert Programs
Print Material Pamphlet - Niagara Gatekeepers

Agency Overview

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