IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agenices or programs listed on this page prior to visiting in person to receive up to date information on their services (eg. wait times, hours of operation etc…).

Victim Services Niagara

Site: St Catharines - Niagara Regional Police Services Headquarters

Service: Victim Crisis Assistance Ontario

Contact Details
Office Phone 905-688-4111 ext 5084 ; Text + Chat Line 226-270-6776
Crisis Phone 905-682-2626
Fax 289-248-1034
Social Media Facebook YouTube
Primary Contact Tarryn Anderson, Executive Director; Email:
Alternate Contact Tiffany Hare, Client Services Administrator; Email:
Volunteer Coordinator Pearl Robinson, VCAO Program Coordinator; Email:
Alternate Executive Roger Mayo, Chair of the Board
Site Details
Areas Served Niagara Region
Located In Community St Catharines
Address & Map
5700 Valley Way
Niagara Falls, ON L2E 1X8
View Google Map
Intersection Stanley Ave and Valley Way
Service and Access Details
Description (Service) COVID-19- Until further notice, Victim Services will not be attending any on-scene calls for service. Supports and services will still be available 24/7 by telephone via the referral line 950-682-2626. 
On-site early intervention and crisis intervention * needs assessment * safety planning * referrals to community services * enhanced support for vulnerable victims * assistance with applications to VQRP+ 
Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses * additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility * no direct reimbursement to victims for support listed above * financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims 
Also offers a Live Chat option.
Hours Office Mon-Fri 8 am-4 pm * Emergency Line Mon-Sun 24 hours
Eligibility Victims of crime and tragic circumstances * VQRP+ -- victims, immediate family members, and witnesses in the direct aftermath of violent crimes
Application Referral by police, emergency services, community agency or self referral
Languages English ; French
Fees None
Physical Access Fully Accessible
Other Details
Legal Status (50) Non Profit
Established 1998
Funding Provincial - Ministry of the Attorney General ; United Way ; Town of Fort Erie Bingo
Meetings Volunteer Crisis Responders Meetings/Trainings - first Wednesday of each month (except July and August)
Service Categories Case/Care Management ~ Crime Victims ; Crime Victim Compensation ; Crime Victim Compensation ~ Victims of Human Trafficking ; General Crime Victim Assistance ; In Person Crisis Intervention ~ Crime Victims ; Specialized Information and Referral ~ Crime Victims