Victim Services Niagara

Site: St Catharines - Niagara Regional Police Services Headquarters

Service: Victim Crisis Assistance Ontario

Contact Details
Office Phone 905-688-4111 ext 5084
Crisis Phone 905-682-2626
Fax 905-682-0880
Social Media Facebook Twitter YouTube
Primary Contact Angela Arsenio, Executive Director; Email:
Alternate Contact Tiffany Hare, Victim Services Administrator; Email:
Volunteer Coordinator Pearl Robinson, VCAO Program Coordinator; Email:
Alternate Executive Roger Mayo, Chair of the Board
Site Details
Areas Served Niagara Region
Located In Community St Catharines
Address & Map
5700 Valley Way
Niagara Falls, ON L2E 1X8
View Google Map
Intersection Stanley Ave and Valley Way
Service and Access Details
Description (Service) On-site early intervention and crisis intervention * safety planning * referrals to community services * provision of cellular telephones for eligible victims * enhanced support for vulnerable victims

Victim Quick Response Program (VQRP) --immediate assistance with emergency expenses related to the incident, including emergency home safety, accommodation, meals, transportation, dependent care costs, counselling, cellular phones, vision care, crime scene cleanup, and funeral expenses * additional assistance for victims of human trafficking include replacement of government documents, storage locker, dental, tattoo removal, and treatment at a recovery facility * no direct reimbursement to victims
Hours Office Mon-Fri 8 am-4 pm * Emergency Line Mon-Sun 24 hours
Eligibility Victims of crime and tragic circumstances * VQRP -- victims of violent crime who have no other financial resources
Application Referral by police, emergency services, community agency or self referral
Languages English ; French
Fees None
Physical Access Fully Accessible
Other Details
Legal Status (50) Non Profit
Established 1998
Funding Provincial - Ministry of the Attorney General ; United Way ; Town of Fort Erie Bingo
Meetings Volunteer Crisis Responders Meetings/Trainings - first Wednesday of each month (except July and August)
Service Categories Case/Care Management ~ Crime Victims ; Crime Victim Compensation ; Crime Victim Compensation ~ Victims of Human Trafficking ; General Crime Victim Assistance ; In Person Crisis Intervention ~ Crime Victims ; Mobile Devices ~ Crime Victims ; Specialized Information and Referral ~ Crime Victims