IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agenices or programs listed on this page prior to visiting in person to receive up to date information on their services (eg. wait times, hours of operation etc…).

Canada. Border Services Agency

Site: Canada - Telephone Service

Service: Border Information Service

Notices
Public Comments Press "0" to speak directly with an officer. You can only do this after selecting one of the 4 options given. 
 
People claiming to work for the CBSA are contacting victims by phone, email, text and other means to lure them into providing personal information. This is a scam. The CBSA never requests social insurance or credit card numbers by telephone or email.
Contact Details
Office Phone Toll free 1-800-461-9999 ; Outside Canada 1-204-983-3500 ; 1-506-636-5064
TTY Phone 1-866-335-3237
E-Mail contact@cbsa.gc.ca
Website www.cbsa.gc.ca/contact/bis-sif-eng.html
Social Media Facebook Instagram LinkedIn Twitter YouTube
Site Details
Areas Served Canada
Located In Community Niagara Region
Service and Access Details
Description (Service) An automated telephone service that answers incoming calls and provides general information on CBSA programs, services and initiatives through recorded scripts. If more information is required or more in-depth information related to a topic, officers are available during regular office hours. The public can also check border wait times at http://www.cbsa-asfc.gc.ca/bwt-taf/menu-eng.html

Website provides information on travellers * travelling for business * safety and security * importing (personal) * moving back to Canada * travel documents, including documents required for entry into Canada.
Hours Automated line Mon-Sun 24 hours * Office Mon-Fri 8 am-4 pm
Eligibility No restrictions
Application Call for information
Languages English ; French
Fees None
Physical Access Not Applicable
Other Details
Legal Status (40) Federal Government
Service Categories Border Patrol/Inspections ; Federal Government Information Services ; Traffic Bulletins/Information

Agency Overview