Site: Canada - Telephone Service
Service: Border Information Service
|Record #: NIA5207||Last Modified: 19 Nov 2020||Last Full Update: 28 Sep 2020|
|Public Comments||Press "0" to speak directly with an officer. You can only do this after selecting one of the 4 options given.
People claiming to work for the CBSA are contacting victims by phone, email, text and other means to lure them into providing personal information. This is a scam. The CBSA never requests social insurance or credit card numbers by telephone or email.
|Office Phone||Toll free 1-800-461-9999 ; Outside Canada 1-204-983-3500 ; 1-506-636-5064|
|Located In Community||Niagara Region|
|Service and Access Details|
|Description (Service)||An automated telephone service that answers incoming calls and provides general information on CBSA programs, services and initiatives through recorded scripts. If more information is required or more in-depth information related to a topic, officers are available during regular office hours.
The public can also check border wait times at http://www.cbsa-asfc.gc.ca/bwt-taf/menu-eng.html
Website provides information on travellers * travelling for business * safety and security * importing (personal) * moving back to Canada * travel documents, including documents required for entry into Canada.
|Hours||Automated line Mon-Sun 24 hours
Live agents Mon-Fri 6 am-10 pm * Sat-Sun, Federal statutory holidays 10 am-6 pm
|Application||Call for information|
|Languages||English ; French|
|Physical Access||Not Applicable|
|Legal Status||(40) Federal Government|
|Service Categories||Border Patrol/Inspections ; Federal Government Information Services ; Traffic Bulletins/Information|