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| Public Comments |
Due to an extremely high volume of calls, the option to speak with a representative regarding an Employment Insurance claim may be periodically unavailable. The automated service is available to obtain information regarding claims, such as application status, payment information and the number of weeks left on their claim. There is also general recorded information available, which outlines the different types of available benefits, what is needed to qualify and how to apply. If it is necessary to speak with a representative trying the number at different times or going to a Service Canada location in person may be necessary. |
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| Description (Service) |
One-stop service delivery for a wide range of federal programs and services * Internet access and assistance locating and applying for government programs including Employment Insurance, Social Insurance Numbers, Canada Pension Plan, Old Age Security, as well as Apprenticeship Incentive Grant, Canada Educational Savings Plan and Grant, and others |
| Hours |
Walk-in Service Mon-Fri 8:30 am-12 noon, 12:30 pm-4 pm * Telephone Service Mon-Fri 8 am-5 pm |
| Areas Served |
Dunnville ; Port Colborne ; Welland |
| Eligibility |
No restrictions |
| Application |
Application forms available online. For the Canada Educational Savings Plan and Grant apply through RESP (Registered Education Savings Plans) provider. |
| Languages |
English - toll free line ; French - toll free line ; Interpretive Services |
| Fees |
Service - for some services |
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| Office Phone |
Toll free 1-800-622-6232 |
| TTY Phone |
Toll free 1-800-926-9105 |
| Website |
www.servicecanada.gc.ca |
| Located In Community |
Welland |
| Address & Map |
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| Intersection |
Thorold Rd and Prince Charles Dr N |
| Physical Access |
Fully Accessible |
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| Legal Status |
(40) Federal Government |
| Service Categories |
Canada Pension Plan ; Certificates/Forms Assistance ~ Government Services Issues ; Employment Insurance ; Federal Government Information Lines ; Old Age Security Program ; Social Insurance Number Documentation ; Specialized Information and Referral ~ Government Services Issues |
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