IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agenices or programs listed on this page prior to visiting in person to receive up to date information on their services (eg. wait times, hours of operation etc…).

Port Cares

Site: Port Colborne - Charlotte St

Service: Client Services

Contact Details
Office Phone 905-834-3629
Fax 905-835-6600
Social Media Facebook Twitter
Primary Contact Sarah Eller, Manager, Client Services and Reach Out Centre; Phone: 905-834-3629 ext 296; Email:
Alternate Contact Amanda Upper, Supervisor, Reach Out Centre; Phone: 905-835-1914; Email:
Primary Executive Christine Clark Lafleur, Executive Director; Phone: 905-834-3629 ext 248; Email:
Site Details
Areas Served Port Colborne ; Wainfleet ; surrounding areas
Located In Community Port Colborne
Address & Map
92 Charlotte St
Port Colborne, ON L3K 3E1
View Google Map
Intersection Catharine St and Charlotte St
Service and Access Details
Description (Service) COVID-19 - Only essential services are running at this time - trusteeship and homelessness at 92 Charlotte St and the food bank and meal pick up at the Reach Out Centre (61 Nickel St). Call to schedule an appointment. Please complete the online screening form prior to visiting. 
Provide a wide range of services on an individual case basis including:  
* advocacy 
* assistance with domestic abuse situations 
* addictions 
* emergency food 
* crisis situations 
* transportation 
* may offer financial assistance for emergency medical need 
* offer referrals for education and employment 
* Canadian Tire Jumpstart Program 
The Housing Help services includes: 
* information for landlords and tenants 
* assisting clients and landlords with housing clients 
* supports in maintaining housing and Transitional Housing Moving Forward  
* Program and information on Rights and Responsibilities of landlords and tenants.  
Client Services:  
* Koats for Kids 
* Give a Gift, Adopt-A-Family at Christmas 
* Back Packs for Back to School.  
Utility Assistance: Provides intake for the Niagara Emergency Energy Fund (NEEF) and the Low-Income Energy Assistance Program (LEAP) for emergency financial assistance for low income households facing disconnection (gas or hydro).  
Offers confidential one-on-one service to clients and refer when required. All services are free of charge.
Hours Mon-Wed 8:30 am-4:30 pm, Thu 8:30 am-7 pm, Fri 8:30 am-4:30 pm
Eligibility No restrictions
Application Registration or application for some services * Call for information
Languages English ; French
Fees None
Physical Access Fully Accessible
Other Details
Legal Status (50) Non Profit
Funding Regional / Municipal - Region of Niagara ; Fundraising ; Donations ; United Way - South Niagara
Service Categories Food Banks ; Holiday Adoption Programs ; Housing Search Assistance ; In Person Crisis Intervention ; Individual Advocacy ; Medical Expense Assistance ; Recreation Related Expense Assistance ~ Youth ; School Supplies Donation Programs ; Tenant Readiness Education Programs ; Tenant Rights Information/Counselling ; Transportation Expense Assistance ; Utility Assistance ; Winter Clothing ~ Children
Events Back to School: Each August the agency collects and distributes donated school supplies to children in need. Contact 905-835-1914 for details.  
Koats for Kids (And Adults too!) 
To Donate a Coat: Drop off gently used coats contact 905-835-1914. 
To Receive a Coat: Coats and winter clothing are distributed through our Reach Out Centre at 61 Nickel the fall and winter. call 905-835-1914 for more information.

Agency Overview

Locations for this Service