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Contact Details
Office Phone 905-684-3500
Fax 905-688-9629
Primary Contact Deanna D'Elia, Director, Employment and Immigrant Services; Phone: 905-684-3500 ext 422; Email:
Site Details
Areas Served Niagara Region
Located In Community St Catharines
Address & Map
285 Bunting Rd
St Catharines, ON L2M 7T9
View Google Map
Intersection Bunting Rd and Welland Ave
Service and Access Details
Description (Service) Newcomer Information Centre -- The YMCA Newcomer Information Centres (NIC) are located in St. Catharines and Niagara Falls. We have friendly multilingual staff to provide you up-to- date information and refer you to various programs throughout the Niagara Region. You as an immigrant, will receive an orientation to our services and workshops on topics related to your settlement needs. 
All services provided are FREE. You are welcome to use computers, photocopiers, printers and telephones. Contact 905-684-3500 ext 450 or for details.  
Coordinated Language Assessment and Referral Centre -- Eligibility screening, language skills assessment and referral to government-funded English language programs including Language Instruction for Newcomers to Canada (LINC), LINC Home Study, English as a Second Language (ESL) programs, Enhanced Language Training (ELT), Occupation-Specific Language Training (OSLT), and Specialized Language Training (SLT) 
Settlement Workers In Schools -- A link between newcomer families, schools and the community, explain essential school information to newcomers and refer them to appropriate school staff, facilitate the settlement of newcomers and inform them about services and programs. Services offered are primarily information and referral. Contact Rohaina Saqib at 905-684-3500 ext 437 or Program can also be accessed by requesting SWIS support from the principal of the school the student is attending.
Hours Mon, Tuesday 8 am-5:30 pm * Wed and Thu 8 am-7 pm * Fri 8 am-4:30 pm * Sat 9 am-12 noon
Eligibility Coordinated Language Assessment and Referral Centre -- Adults 18 years or older are eligible if they meet one of these criteria: Canadian citizens born outside of Canada; permanent resident; Convention refugees, protected persons or refugee claimants; workers admitted under the Live-In Caregiver program; applicants under other programs holding the initial letter of approval from Immigration, Refugees and Citizenship Canada
Application Coordinated Language Assessment and Referral Centre -- Call ahead to verify eligibility, book assessment appointment and confirm documents (Permanent Resident (PR) card or Landing paper with passport) to access service
Languages English ; French ; Arabic ; Chinese (Cantonese) ; Chinese (Mandarin) ; Hindi ; Pashto ; Punjabi ; Spanish ; Urdu ; Wherever possible, the client would be served in their first language.
Fees None
Physical Access Fully Accessible ; All sites fully accessible and on bus route
Other Details
Legal Status (50) Non Profit
Funding Provincial - Ministry of Citizenship and Immigration ; Ministry of Training, Colleges and Universities
Service Categories Adult English as a Second Language Tests ; Newcomer Settlement Services

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