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Matthew House Refugee Ministry of Fort Erie

Contact Details
Office Phone Office 905-871-6059 ; Residence 289-871-2266
After Hours Phone Cell 289-687-4930
Fax 905-871-7054
Social Media Facebook Twitter
Primary Contact Busie Mtshede, Administrative Assistant
Alternate Contact Oscar Garcia, Supported transitional housing coordinator; Phone: 289-321-0692
Volunteer Coordinator Cindy and Murray Flow, Lead Volunteers
Primary Executive John Mtshede, Executive Director; Email:
Alternate Executive Jim McNair, Board president; Phone: 905-994-3255 * 905-894-0328; Email:
Site Details
Areas Served Fort Erie ; Niagara Falls ; Port Colborne ; St Catharines ; Thorold ; Welland
Located In Community Fort Erie
Address & Map
183 Central Ave
Fort Erie, ON L2A 3S8
View Google Map
Intersection Central Ave and Bertie St
Service and Access Details
Description (Service) Provides temporary emergency shelter to refugee claimants, families affected by family breakdowns and homeless people. Each case is assessed immediately as clients arrive and there is a "No wrong Door" policy. Residents are encouraged to cook and clean up after themselves during their stay (15-30 day stays in emergency shelter) 
Offers assistance with: 
* Immigration procedures  
* Transportation and accompaniment to appointments  
* Forms  
* Language translations  
* Orient newcomers to Canadian life and help with finding local settlements 
* Provide furnishings for apartments and help with shopping  
* Make arrangements for transfers to other cities  
* Provides friendship and encouragement  
* Connect clients with other helping agencies such as health care providers, jobs, schools and day care centres.  
Also provides safe and comfortable supported transitional housing to families and individuals. Priority is given to the most vulnerable persons such as single mothers and fathers with babies, women and children. Offers coaching in maintaining and retaining a home, connect with employment and assist clients to find affordable housing. Maximum 1 year stay in transitional housing is expected.
Hours Mon-Fri 9 am-5 pm * Shelter Mon-Sun 24 hours
Dates Year round
Eligibility Refugee claimants 
Newcomers to Canada 
Women and children affected by family breakdowns such as divorce, domestic violence and sexual abuse.
Application Call or drop in
Languages English - Reception, Website, Interpretation, Programs, Publications ; French - Reception, Interpretation ; Arabic - Reception, Interpretation ; Farsi - Reception, Interpretation ; Lingala - Reception, Interpretation ; Shona - Reception ; Spanish - Reception, Interpretation ; Zulu - Reception, Interpretation ; IsiNdebele
Fees None
Physical Access Unknown - Call for information
Other Details
Legal Status (50) Non Profit
Established October 2000
Funding Niagara Region, CBOQ/ Local churches and individuals
Elections AGM
Meetings Monthly Board meetings * Annual General Meeting
Service Categories Domestic Violence Shelters ; Homeless Shelter ~ Women ; Immigrant/Refugee Shelters ; Newcomer Settlement Services ; Transitional Housing/Shelter ~ Families ; Transitional Housing/Shelter ~ Homeless Men ; Transitional Housing/Shelter ~ Homeless Women
Print Material Newsletter
Events Annual picnic - 2nd week of Jun 
Ride for Refugees - 1st week of Oct 
Guided tours for Newcomers - Discovering Niagara 
Gardening - Promotion of Health eating habits