IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agenices or programs listed on this page prior to visiting in person to receive up to date information on their services (eg. wait times, hours of operation etc…).

Mental Health and Addictions Access Line

Contact Details
Toll Free Phone 1-866-550-5205 ; Press 2
Crisis Phone If seeking crisis support, when calling 1-866-550-5205 press 1 to reach COAST Niagara. For situations involving immediate danger or medical emergencies call 911
Fax 905-682-7959
Social Media Facebook
Primary Contact Stacy Terry, Executive Director
Site Details
Areas Served Niagara Region
Located In Community Niagara Region
Mailing Address c/o Distress Centre Niagara 
3250 Schmon Pkwy, Unit 9 
Thorold, ON L2V 4Y6
Service and Access Details
Description (Service) A telephone service available 24/7 for adult (16 years of age and older) residents of Niagara that provides: 
* Exploration of client needs, while providing immediate emotional support 
* Direct connection to the most appropriate mental health and/or addictions service 
* Follow up with agencies to ensure each client is connected to service 
Offered through Distress Centre Niagara, utilizing highly trained volunteers and staff, in partnership with mental health and addictions services providers in the Niagara Region, funded by the Local Health Integration Network.
Hours Mon-Sun 24 hours
Eligibility Ages: 16 year(s) and up 
Application No application needed, anyone can call for information
Languages English
Fees None
Physical Access Not Applicable
Other Details
Legal Status (50) Non Profit
Service Categories General Assessment for Substance Use Disorders ; Specialized Information and Referral ~ Addictions/Dependencies Issues ; Specialized Information and Referral ~ Mental Health Issues