Ontario. Ministry of Children, Community and Social Services

Service: Family Responsibility Office

Contact Details
Office Phone Call Centre 416-326-1817 ; Automated Information Line 416-326-1818
Toll Free Phone Call Centre 1-800-267-4330 ; Automated Information Line 1-800-267-7263
TTY Phone Toll free 1-866-545-0083
Fax 416-240-2401
Website www.ontario.ca/FRO
Site Details
Areas Served Ontario
Located In Community Toronto
Mailing Address PO Box 200 
Stn A 
Oshawa, ON L1H 0C5
Service and Access Details
Description (Service) Collects, distributes and enforces child and spousal support payments. 
 
Helps families in Ontario get the support payments they are entitled to by enforcing court-ordered support responsibilities.* Works to flow payments from the person who pays the support (the payor) to the person who receives it (the recipient). If a payor does not meet their support responsibilities, FRO has the legal authority and responsibility to take enforcement action to recover the money owed. 
 
NOT involved in: motions to change, issues relating to custody/access, other entitlement issues 
 
Mail payments (but not correspondence) to: 
 
Family Responsibility Office 
Ministry of Community and Social Services 
PO Box 2204 
Station P 
Toronto ON M5S 3E9 
 
Full name and case number should be printed on all payments and correspondence.
Hours Call Centre Mon-Fri 8 am-5 pm * Touchtone Information Line Mon-Sun 24 hours
Eligibility Parties that have a support order or domestic contract that is filed with the Ontario Courts
Application Submit completed filing package, court orders or separation agreement * separation agreement must first be filed with a family court * no walk in service
Languages English ; French
Fees None
Physical Access Not Accessible
Other Details
Legal Status (30) Provincial Government
Service Categories Child Support Assistance/Enforcement