Niagara (Region of)

Site: Thorold - Niagara Region Headquarters

Service: Niagara Specialized Transit

Public Comments No service Sundays and Statutory holidays
Contact Details
Office Phone Booking 905-680-2052 ; New applicants 905-980-6000 ext 3232
Toll Free Phone 1-888-447-5202
After Hours Phone Booking 905-322-1354
Fax Transportation Division 905-685-0013
Primary Contact Robert Salewytsch, Niagara Region Transit Service Planning Coordinator; Phone: 905-980-6000 ext 3232
Primary Executive Alan Caslin, Regional Chair
Site Details
Areas Served Niagara Region ; Medical service only into Hamilton
Located In Community Thorold
Address & Map
1815 Sir Isaac Brock Way
Thorold, ON L2V 4T7
View MapQuest Map
Intersection Sir Issac Brock Way and Merrittville Hwy
Mailing Address PO Box 1042 
Thorold, ON L2V 4T7
Service and Access Details
Description (Service) A pre-booked, door-to-door service for passengers with special needs, who meet the "Eligibility Criteria", have applied for the service and been approved for the service by the Eligibility Committee. The service is intended for persons who are unable to use conventional transit due to a disability.  
Niagara Specialized Transit is only for those customers who are travelling from one municipality to another for a medical appointment, education or employment purposes. trips for other purposes may be permitted based on the capacity of the service. A Customer may be accompanied by a Companion, Personal Care Attendant and/or Service Animal, if the need is identified on the application form and approved by the Eligibility Committee.  
The inter-municipal specialized transit service of The Region of Niagara is considered a share ride service. Other customers may be on board during the trip. The route of travel may be altered so another customer can be accommodated. The vehicle may stop and pick up other riders as it travels to a destination. Shared rides lower the cost of the specialized service by increasing productivity.
Hours Office Mon-Fri 8:30-4:30 * Booking Mon-Sun 24 hours * Service Mon-Sat 7 am-10 pm
Eligibility Ages: 8 year(s) and up 
* Persons who, due to a functional mobility problem, would be physically unable to board a conventional transit vehicle, or walk a distance of 175 meters (approx 600feet).  
* Persons approved by the Eligibility Committee. 
* People who are permanently disabled and are eligible for NST receive a permanent registration. However, others who may only need NST during a period of rehabilitation may submit an application. If approved, they would be registered on a temporary basis for a specific period of time at the end of which their registration and eligibility will also end. An extension may be granted pending a re-application. 
* Elderly persons or dialysis patients are not automatically eligible for this specialized service.
Application Application forms are available at the following locations: the Regional and local municipal offices and local transit systems.  
The application form can also be downloaded and printed from the website ( Can contact the main office and a form will be mailed. 
Application is made through the Region. After the Region has reviewed the application, it is sent to the service provider, The BTS Network Inc. Bookings are made through BTS.
Languages English
Fees Service ; One way trips within Niagara carry a flat fee cash fare of $6 for adults and $5 for seniors (65+) and elementary and high school students with valid ID. Trips between Port Colborne and Welland, and Fort Erie and Niagara Falls carry a separate fare of $3.50.  
Additional fare media are now available:  
- Adult 10 Ride Card: $45  
- Senior/Student 10 Ride card: $40  
- Adult Monthly Pass (calendar month): $160  
- Senior/Student Monthly Pass (calendar month): $130  
A 10 Ride Card for use on trips between Port Colborne and Welland and between Fort Erie and Niagara Falls is also available for $35.  
Service to Hamilton (medical purposes only) is $15 (one-way) for adults and $14 for seniors/students.
Physical Access Fully Accessible
Other Details
Legal Status (20) Regional Government
Funding Regional / Municipal
Service Categories Disability Related Transportation ; Non-Emergency Medical Transportation ; Senior Ride Programs

Agency Overview

Locations for this Service