IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agenices or programs listed on this page prior to visiting in person to receive up to date information on their services (eg. wait times, hours of operation etc…).

Contact Details
Office Phone 905-734-7975 ; Application/General Inquiry 905-641-9230
Toll Free Phone Application/General Inquiry (West Niagara) 1-866-627-1110 ; Cheque Inquiry (IVR) 1-800-808-2268
Fax 905-834-4445
Primary Contact Marc Todd, Manager; Phone: 905-734-7975 ext 6548
Site Details
Areas Served Port Colborne ; Wainfleet
Located In Community Port Colborne
Address & Map
92 Charlotte St
Port Colborne, ON L3K 3E1
View Google Map
Intersection Charlotte St, between Catharine St and Elm St
Service and Access Details
Description (Service) COVID-19: SAEO has expanded eligible items under employment related expenses to include COVID-19 related items. Items include: delivery of essential supplies for those self isolating, masks, cleaning supplies, and sanitizer. Ontario Works clients should contact their caseworker to apply for assistance. Clients need to provide their name, phone number and reason for their request. Every effort will be made to return calls and emails within 3-5 business days. 
Provides financial assistance and a range of employment supports and activities, in partnership with community agencies, to enable participants and their families to achieve independence through sustainable employment. 
Community Services also provides assistance to members of the community who are not recipients of Ontario Works benefits provided they meet certain eligibility criteria. These benefits include Emergency and discretionary benefits (i.e. basic needs and shelter) and may be accessed by the working poor, Ontario Disability Support Program (ODSP) recipients and homeless individuals. Emergency Assistance  
Financial assistance may be available for individuals looking after a child where the individual needing assistance is not the child's birth or adoptive parent. For further information and eligibility requirements visit the following link: Temporary Care Assistance for Children  
OW staff can assist employment seekers to identify strengths, skills and interests and provide access to industry standard training to prepare for employment.
Hours Mon-Fri 8:30 am-4:30 pm
Eligibility Ages: 16 year(s) and up 
Eligible individuals receive financial assistance to support basic needs such asfood, clothing and housing costs. In addition, many recipients are required to participate in employment related activities. Individualized action plans are developed which outline the requirement of participation in employment preparation activities, as appropriate. Participation and the related skill development is critical to effective and timely re-entry to the workforce. Employment preparation may include activities such as made-in-Niagara training programs, resume and job workshops and assessment of literacy and basic numeracy skills and access to relevant skill development programs.
Application Three ways to apply for social assistance: on-line, by phone or in person. 
Residents of Niagara Region can apply for Ontario Works online by visiting It is available in English and French 24 hours a day. 
It also includes a screening section that can tell potential applicants whether or not they might be eligible before they start the application process. As well, an appointment scheduling feature allows applicants to suggest dates and times for their verification interviews. If an applicant has technical difficulties with the online application, use the “Help” function or contact Service Ontario at 1-800-267-8097. 
By phone: 
STEP 1: Application/General Inquiry call 905-641-9230 (West Niagara call 1-866-627-1110) 
STEP 2: Interview - one-on-one interview with Community Services Casemanager to verify eligibility 
In person: see office address 
MyBenefits is a new online service available to all residents of Ontario who are active Social Assistance recipients. MyBenefits is available on a 24/7 basis, allowing clients to see the status of all future payments and to report changes. Visit the to register or to sign into your account.
Languages English ; Interpretive Services
Fees None
Physical Access Fully Accessible
Other Details
Legal Status (20) Regional Government
Funding Regional / Municipal - Regional Municipality of Niagara ; Provincial - Ministry of Children, Community and Social Services
Elections Nov
Service Categories Provincial/Territorial Social Assistance Programs Applications ; Rent Payment Assistance

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