IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agenices or programs listed on this page prior to visiting in person to receive up to date information on their services (eg. wait times, hours of operation etc…).

Niagara (Region of). Public Health

Site: Thorold - Main Office

Service: Health Connection Line

Public Comments COVID-19: Building is closed to the public but office is still accessible by phone.
Contact Details
Office Phone 905-688-8248
Toll Free Phone 1-888-505-6074
Primary Contact Meredith Maxwell; Email:
Site Details
Areas Served Niagara Region
Located In Community Thorold
Address & Map
Campbell East
1815 Sir Isaac Brock Way
Thorold, ON L2V 4T7
View Google Map
Intersection Sir Isaac Brock Way and Merrittville Hwy
Service and Access Details
Description (Service) Confidential health information relating to public health issues 
Flu Clinic Information 
* For schedule of seasonal flu immunization clinics (November) 
Beach Hotline 
* For the status of St Catharines beaches only: 905-935-2722 
Dental Health Information Line 
* Dental programs and services for eligible children 
Head Lice Hotline 
* General information on how to deal with head lice 
Outreach Nursing Info Line 
* Schedule of community stops made by outreach nurses 
Parent Talk Line 
* Speak with a public health nurse about any parenting issue. Register for public health breastfeeding and parenting classes.  
Tobacco Hotline 
* Information about the health risks of smoking, ways to quit, and the laws that apply 
* General Information: ext 7425 
* Immunization Report Line: ext 7459  
* Vaccine Ordering: ext 7396 
West Nile Virus 
* Standing water complaint and to report a dead bird: ext 7590 
* If you are a doctor wishing to discuss symptoms of West Nile Virus: ext 7330 
Bed Bug Information and Prevention 
* For information about bed bugs ext 7269 
* For enforcement of landlord tenant disputes involving bedbugs, call property standards official. 
Ticks and Lyme Disease 
* Bring tick to Public Health to be identified ext 7590
Hours Mon-Fri 8:30 am-4:30 pm
Eligibility No restrictions
Application No application required
Languages English
Fees None
Physical Access Not Applicable
Other Details
Legal Status (20) Regional Government
Service Categories General Health Education Programs ~ West Nile Virus ; Immunizations ; Medical Information Services ; Mobile Health Care ; Oral Health Education/Information ; Parenting Helplines ; Public Health Advisories ; Public Health Nursing ; Smoking/Vaping Cessation ; Specialized Information and Referral ~ Parasites/Worms/Lice ; Vaccine Information

Agency Overview

Locations for this Service