IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agenices or programs listed on this page prior to visiting in person to receive up to date information on their services (eg. wait times, hours of operation etc…).

Distress Centre of Niagara

Public Comments Local numbers are provided to avoid callers having to pay long-distance fees. All local numbers go through to the 24 hour distress line. 
If there is a busy signal on the line, please keep calling. The centre can experience a high volume of calls.
Contact Details
Crisis Phone St Catharines, Niagara Falls and Area 905-688-3711 * Port Colborne, Wainfleet and Area 905-734-1212 * Fort Erie and Area 905-382-0689 * Grimsby, West Lincoln 905-563-6674
Fax 905-682-7959
Social Media Facebook Instagram Twitter
Primary Executive Stacy Terry, Executive Director
Alternate Executive Yaroslav Diduch, Board of Directors President
Site Details
Areas Served Niagara Region
Located In Community St Catharines
Mailing Address 3250 Schmon Pkwy, Unit 9 
Thorold, ON L2V 4Y6
Service and Access Details
Description (Service) Provides a free, confidential, 24-Hour Distress Line  
* uses trained volunteers * assist callers to solve their own problems * information and referrals * intervene in life-threatening situations * extensive pre-service training programs for distress line * suicide prevention and intervention workshops * communication skills training
Hours Office Mon-Fri 8:30 am-4:30 pm * Distress Lines Mon-Sun 24 hours
Eligibility No restrictions
Application No application required
Languages English
Fees None
Physical Access Fully Accessible
Other Details
Legal Status (50) Non Profit
Established 1970
Elections Jun
Service Categories Communication Training ; General Crisis Intervention Hotlines ; Suicide Prevention Hotlines ; Talklines/Warmlines
Events Next volunteer training session will start Jan 2020. It is mandatory to attend all sessions before starting on the crisis line. Call 905-688-3711 or contact