Contact Details
Office Phone 905-937-7731 ext 3345
Toll Free Phone 1-888-937-7731 ext 3345
Fax 905-641-9892
Social Media Facebook
Primary Executive John McLachlan, Supervisor; Phone: 905-937-7731 ext 3305; Email:
Alternate Executive Adrian McKenzie, Service Director; Phone: 905-937-7731 ext 3421; Email:
Site Details
Areas Served Pelham ; Port Colborne ; Wainfleet ; Welland
Located In Community Welland
Address & Map
654 South Pelham Rd
Welland, ON L3C 3C7
View Google Map
Intersection South Pelham Rd, between Sumbler Rd and Thorold Rd W
Mailing Address PO Box 24028 
St Catharines, ON L2R 7P7
Service and Access Details
Description (Service) Provides a range of professional counselling and support programs to individuals, couples, families or groups who are experiencing personal, social or work problems which are contributing to individual, relationship or family difficulties.  
General Counselling  
Walk-In Counselling Clinic  
Family Violence Programs for Men, Women and Children 
For Me and My Mom 
Side by Side 
Partner Assault Response Program (PAR) 
Caring Dads 
Adult Protective Services (APSW)  
Foster and Kinship Support Services  
Family Group Conferencing
Hours Mon-Fri 8:30 am-4:30 pm by appointment * Summer Mon-Fri 8:30 am-4 pm * Evening hours by appointment * Walk in counselling clinic Tue, Thu 1:15 pm-4:30 pm
Eligibility Ages: 4 year(s) and up
Application Self or professional referral
Languages English
Fees Program - Family Group Conferencing; Foster and Kinship Support Services ; None - APSW, Family Violence programs, Walk-In Clinic; Caring Dads ; Fee assistance available ; assistance is provided by Counselling and Therapy services -- on a sliding scale basis ($25-$95/session).
Physical Access Fully Accessible
Other Details
Legal Status (50) Non Profit
Funding Fees ; United Way - South Niagara; Client Fees; Other areas of the Region funded by the other United Ways.
Service Categories Adoption and Foster/Kinship Care Support Groups ~ Fetal Alcohol Spectrum Disorders ; Adult Protective Services ; Counselling for Children Affected by Domestic Violence ; Domestic Violence Intervention Programs ; Family Counselling ; Family Group Conferencing ; General Counselling Services ; Marriage Counselling ; Parent Counselling

Agency Overview

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