Description & Services
Description (Service) The Centre provides a range of professional counselling and support programs to individuals, couples, families or groups who are experiencing personal, social or work problems which are contributing to individual, relationship or family difficulties.  
COUNSELLING AND THERAPY offers individual, couple or family therapy depending on the issue (parenting concerns * marital or relationship issues * depression * stress * abuse * aging * work problems * motor vehicle accident recovery * trauma * grief/loss * separation or divorce issues).  
FAMILY VIOLENCE AND CHILD WITNESS PROGRAMS ("For Me and My Mom" and "Side by Side")focus mainly on children who have witnessed family violence and mothers who have been in violent relationships and have concerns around parenting.  
EMPLOYEE ASSISTANCE PROGRAMS (EAP) provides counselling and therapy service to companies who have a commitment to the emotional and mental health of their employees.  
ADULT PROTECTIVE SERVICES (APSW) assists residents of Niagara, 18 years and over, who have a developmental disability and who live independently in the community. This service may also provide consultive support to families by agreement of the client. The program promotes independence, autonomy, encourages health growth and development, enhances quality of life and overall well being. It also promotes client advocacy to help ensure the clients' rights are respected and that they receive all necessary services.  
See separate record - NIA0615.  
CRITICAL INCIDENT RESPONSE (CIR) SERVICES: for adults who have experienced critical incidents in the workplace.  
WALK IN COUNSELLING CLINIC free single session, drop-In Counselling Service at the Community Resource Centre at 5017 Victoria Ave. The service is open Tue & Thu from 1:15-4:30pm. For more information about the service call 905-937-7731 Ext 3345. All Niagara Falls Residents welcome. 
FOSTER AND KINSHIP SUPPORT SERVICES - a psychoeducation and support group for foster parents and kinship caregivers of children who are, or suspected of having Fetal Alcohol Spectrum Disorder. 
FAMILY GROUP CONFERENCING - an alternative dispute resolution program helping families develop plans which address the concerns raised by a Children's Aid Society 
CARING DADS - A program to help fathers improve their relationships with their children and end controlling, abusive, and neglectful behaviour
Hours Mon-Fri 8:30 am-4:30 pm By Appointment * Summer Mon-Fri 8:30 am-4 pm * Evening hours By Appointment * Walk in Counselling Clinic Tue, Thu 1:15 pm-4:30 pm
Dates All year
Areas Served Niagara Region
Eligibility Ages: 4 year(s) and up
Application Self or professional referral 
APSW referrals through Developmental Services Ontario only 905-297-5604 or 1-877-376-4674.
Languages English
Fees Program - Family Group Conferencing; Foster and Kinship Support Services ; None - APSW, Family Violence programs, Walk-In Clinic; Caring Dads ; Fee assistance available for Counselling and Therapy services -- on a sliding scale basis ($25-$95/session).
Events FAMILY VIOLENCE PROGRAMS: Educational workshops for women who have been abused and who are actively parenting. For registration contact Larisa Fry at Ext 3630 or Stefanie Peachey at Ext 3626.
Contact Information
Office Phone 905-937-7731 ext 3345
Toll Free Phone 1-888-937-7731 ext 3345
Fax 905-641-9892
Primary Contact Melissa Lang, Service Coordinator
Primary Executive John McLachlan, Supervisor; Phone: 905-937-7731 ext 3305; Email:
Alternate Executive Heather Henry, Service Director; Phone: 905-937-7731 ext 5501; Email:
Located In Community St Catharines
Address & Map
82 Hannover Dr
St Catharines, ON L2W 1A4
View Google Map
Intersection Hannover and South Service Rd/Hannover and Martindale Rd
Mailing Address PO Box 24028 
St Catharines, ON L2R 7P7
Accessibility Fully Accessible
Other Details
Legal Status (51) Registered Charity ; (80) United Way
Established 1964
Funding United Way - Fort Erie; United Way - St Catharines; Client Fees; United Way - Welland; United Way Niagara Falls with some programs having government funding.
Print Material Brochures available on request