Contact Details
Office Phone 905-937-7731 ext 3345
Toll Free Phone 1-888-937-7731 ext 3345
Fax 905-641-9892
Primary Contact Jeannie Hostetter, Business and Community Coordinator
Primary Executive John McLachlan, Supervisor; Phone: 905-937-7731 ext 3305; Email:
Alternate Executive Adrian McKenzie, Service Director; Phone: 905-937-7731 ext 3421; Email:
Site Details
Areas Served Niagara Region
Located In Community St Catharines
Address & Map
82 Hannover Dr
St Catharines, ON L2W 1A4
View Google Map
Intersection Hannover and South Service Rd/Hannover and Martindale Rd
Mailing Address PO Box 24028 
St Catharines, ON L2R 7P7
Service and Access Details
Description (Service) Provides a range of professional counselling and support programs to individuals, couples, families or groups who are experiencing personal, social or work problems which are contributing to individual, relationship or family difficulties.  
General Counselling  
Walk-In Counselling Clinic  
Family Violence Programs for Men, Women and Children 
For Me and My Mom 
Side by Side 
Partner Assault Response Program (PAR) 
Caring Dads 
Adult Protective Services (APSW)  
Foster and Kinship Support Services  
Family Group Conferencing
Hours Mon-Fri 8:30 am-4:30 pm by appointment * Summer Mon-Fri 8:30 am-4 pm * Evening hours by appointment * Walk in counselling clinic Tue 3 pm-6 pm
Eligibility Ages: 4 year(s) and up
Application Self or professional referral 
APSW referrals through Developmental Services Ontario only 905-297-5604 or 1-877-376-4674.
Languages English
Fees Program - Family Group Conferencing; Foster and Kinship Support Services ; None - APSW, Family Violence programs, Walk-In Clinic; Caring Dads; EAP accepted ; EAP accepted * Fee assistance available for Counselling and Therapy services--on a sliding scale basis ($25-$130/session).
Physical Access Fully Accessible
Other Details
Legal Status (50) Non Profit
Established 1964
Funding United Way Niagara, Client Fees, and Provincial government funding for certain programs.
Service Categories Adoption and Foster/Kinship Care Support Groups ~ Fetal Alcohol Spectrum Disorders ; Adult Protective Services ; Counselling for Children Affected by Domestic Violence ; Domestic Violence Intervention Programs ; Family Counselling ; Family Group Conferencing ; General Counselling Services ; Marriage Counselling ; Parent Counselling
Print Material Brochures available on request
Events FAMILY VIOLENCE PROGRAMS: Educational workshops for women who have been abused and who are actively parenting. For registration contact Theresa McAdam at Ext 3216.

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