IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agenices or programs listed on this page prior to visiting in person to receive up to date information on their services (eg. wait times, hours of operation etc…).

Contact Details
Office Phone 905-937-7731
Toll Free Phone 1-888-937-7731
TTY Phone TTY 905-937-8105
Fax 905-646-7085
Social Media Facebook Twitter
Primary Contact Lynda Filbert, Director of Professional Standards; Email:
Primary Executive Anna Bozza, Executive Director
Alternate Executive Shaun Adams, Board President
Site Details
Areas Served Niagara Region
Located In Community Niagara Falls
Address & Map
7900 Canadian Dr
Niagara Falls, ON L2E 6S5
View Google Map
Intersection South of Niagara Square
Mailing Address PO Box 24028 
St Catharines, ON L2R 7P7
Service and Access Details
Description (Service) COVID-19 - Are still providing child protection services 24/7. Some physical sites and programs are temporarily closed, including the Niagara Falls and Welland offices. Still operating remotely and from the St Catharines location. The Family Counselling Centre continues to operate virtual and is providing limited in person sessions. 
A multi-service regional agency offering programs and services to support children, youth, families and adults. Mandated by the Child and Family Services Act to respond to any concerns regarding the possible abuse or neglect of children through investigation, protection, prevention and treatment programs for children and their families  
Provide a variety of community programs such as:  
* Adoption Services 
* Foster Care Services 
* Family Counselling Centre 
Child Care Programs 
* Bunting Child Care Program 
* Western Hill Child Care Centre 
Pregnancy and After Care Services: counselling and support for single parents before and after the birth of their child 
Summer Smiles: camp and day activity programs for children living with foster families, kin families and those families served in the community.
Hours Mon-Fri 8:30 am-4:30 pm * Mon-Fri 8:30 am-4 pm, Jul-Aug
Eligibility Children and youth up to the age of 18 years and their families
Application Application required for some programs (adoption, fostering, volunteering). Call for information
Languages English ; French ; Interpretive Services - if necessary
Fees Membership ; Fee assistance available for some programs.
Physical Access Fully Accessible
Other Details
Legal Status (50) Non Profit
Funding Provincial
Elections Jun
Meetings Monthly board meetings, AGM
Service Categories Adoption Services ; Children's Protective Services ; Day Camps ; Early Childhood Family Centres ; Foster Parent/Family Recruitment ; General Counselling Services ; General Expectant/New Parent Assistance ~ Single Parent Families ; Toy Libraries/Toy Loan Programs
Print Material Annual Report, Parent Guide, newsletter, a variety of brochures about agency programs and services
Events AGM, fund raising events

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