Contact Details
Office Phone 289-296-8400
Fax 289-296-9752
Primary Contact Gillian Pagnotta, Manager; Email:
Alternate Contact Deanna D'Elia, Director of Employment and Immigrant Services; Phone: 905-684-3500 ext 422; Fax: 905-688-9629; Email:
Site Details
Areas Served Niagara Region
Located In Community Niagara Falls
Address & Map
8123 Lundy's Lane, Unit 6, Unit 14 and 15
Niagara Falls, ON L2H 1H3
Intersection Lundy's Lane and Kalar Rd
Service and Access Details
Description (Service) Newcomer Information Centre -- Information and referral to community and government programs and services that help meet newcomer settlement needs, group sessions on settlement-related topics, housing and shelter information, health services, legal issues and human rights, access to fax, photocopier, computers and internet, professional, multilingual staff available 
Coordinated Language Assessment and Referral Centre -- Eligibility screening, language skills assessment and referral to government-funded English language programs including Language Instruction for Newcomers to Canada (LINC), LINC Home Study, English as a Second Language (ESL) programs, Enhanced Language Training (ELT), Occupation-Specific Language Training (OSLT), and Specialized Language Training (SLT)
Hours Mon, Tue, Thu, Fri 8 am-4:30 pm, Wed 8 am-7 pm, Sat 9 am-12 noon
Eligibility Newcomer Information Centre -- Newcomers (immigrants and refugees) 
Coordinated Language Assessment and Referral Centre -- Adults 18 years or older are eligible if they meet one of these criteria: Canadian citizens born outside of Canada; permanent resident; Convention refugees, protected persons or refugee claimants; workers admitted under the Live-In Caregiver program; applicants under other programs holding the initial letter of approval from Immigration, Refugees and Citizenship Canada
Application Newcomer Information Centre -- Call for information 
Coordinated Language Assessment and Referral Centre -- Call ahead to verify eligibility, book assessment appointment and confirm documents (Permanent Resident (PR) card or Landing paper with passport) to access service
Languages English ; Arabic ; Chinese (Cantonese) ; Hindi ; Mandarin ; Pashto ; Punjabi ; Spanish ; Urdu ; Wherever possible, the client would be served in their first language.
Fees None
Physical Access Fully Accessible
Other Details
Legal Status (50) Non Profit
Service Categories Adult English as a Second Language Tests ; Newcomer Settlement Services

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