Canada. Health Canada
Service: Medical Devices Hotline
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Print Version (New Window)| Record #: NIA0756 | Last Modified: 29 Jul 2019 | Last Full Update: 29 Jul 2019 |
| Contact Details | |
|---|---|
| Office Phone | 416-973-1600 |
| Toll Free Phone | 1-800-267-9675 |
| Fax | 416-954-4581 |
| Ont-med@hc-sc.gc.ca | |
| Website | www.hc-sc.gc.ca |
| Primary Contact | Ursula Polack, Supervisor, Medical Devices Compliance Verification; Phone: 416-973-2008; Email: Ursula.polack@Canada.ca |
| Alternate Contact | Sherry Warren-Nagy, Supervisor, Medical Devices Inspection; Phone: 416-973-1596; Email: sherry.warren.nagy@hc-sc.gc.ca |
| Site Details | |
| Areas Served | Canada |
| Boundaries | Canada |
| Located In Community | Toronto |
| Address & Map | 2301 Midland Ave Scarborough, ON M1P 4R7 |
| Intersection | 401 and Midland Ave |
| Service and Access Details | |
| Description (Service) | Regulates products, not services, relating to medical devices. Receives complaints and general inquiries about failures, malfunctions or problems with medical devices such as hearing aids and medical equipment such as x-ray machines and oxygen dispensers. Problems could be minor malfunctions to design flaws and products creating serious health hazards. Also includes syringes, pacemakers, contact lenses, vaporizers, heating pads, rubber gloves, masks, tampons, breast implants or anything sold for therapeutic, contraceptive or diagnostic purposes. Calls will be answered on a priority basis. One can also contact this office for information about marketing medical devices. |
| Hours | Mon-Fri 8:30 am-4:30 pm |
| Eligibility | No restrictions |
| Application | Call or visit website |
| Languages | English ; French - mandated |
| Fees | None |
| Physical Access | Fully Accessible |
| Other Details | |
| Legal Status | (40) Federal Government |
| Service Categories | Consumer Product Safety Complaints |