Canada. Health Canada

Service: Medical Devices Hotline

Contact Details
Office Phone 416-973-1600
Toll Free Phone 1-800-267-9675
Fax 416-954-4581
Primary Contact Ursula Polack, Supervisor, Medical Devices Compliance Verification; Phone: 416-973-2008; Email:
Alternate Contact Sherry Warren-Nagy, Supervisor, Medical Devices Inspection; Phone: 416-973-1596; Email:
Site Details
Areas Served Canada
Boundaries Canada
Located In Community Toronto
Address & Map
2301 Midland Ave
Scarborough, ON M1P 4R7
Intersection 401 and Midland Ave
Service and Access Details
Description (Service) Regulates products, not services, relating to medical devices. Receives complaints and general inquiries about failures, malfunctions or problems with medical devices such as hearing aids and medical equipment such as x-ray machines and oxygen dispensers. Problems could be minor malfunctions to design flaws and products creating serious health hazards. Also includes syringes, pacemakers, contact lenses, vaporizers, heating pads, rubber gloves, masks, tampons, breast implants or anything sold for therapeutic, contraceptive or diagnostic purposes. 
Calls will be answered on a priority basis.  
One can also contact this office for information about marketing medical devices.
Hours Mon-Fri 8:30 am-4:30 pm
Eligibility No restrictions
Application Call or visit website
Languages English ; French - mandated
Fees None
Physical Access Fully Accessible
Other Details
Legal Status (40) Federal Government
Service Categories Consumer Product Safety Complaints

Agency Overview