Canadian Mental Health Association Niagara Branch

Site: Telephone Service

Service: COAST Niagara - Crisis Outreach and Support Team

Contact Details
Crisis Phone Toll free 1-866-550-5205 ext 1
Primary Contact Kelly Falconer, Program Manager; Phone: 905-641-5222 ext 2223
Primary Executive Tara McKendrick, Executive Director
Site Details
Areas Served Niagara Region
Located In Community Niagara Region
Mailing Address 15 Wellington St 
St Catharines, ON L2R 5P7
Service and Access Details
Description (Service) Provides services to people in the Niagara Region who are in crisis and have a mental health concern. The program is a partnership between Distress Centre Niagara, Canadian Mental Health Association Niagara, Niagara Health System, Niagara Regional Police Services.

Mental Health Professionals work as a team in partnership with police officers who are specially trained in mental health.

Information is collected over the phone by a qualified health professional. If needed, the outreach mobile team will assess the person experiencing the mental health crisis in their community.

Ongoing telephone support and/or referral to appropriate follow-up services may be recommended to prevent further crisis.

COAST is not a rapid-response service. For life threatening emergencies - CALL 911.
Hours Crisis Line Mon-Sun 24 hours * Mobile Team Mon-Sat 10 am-6 pm * Sun 12 noon-5 pm
Eligibility Ages: 16 year(s) and up
Application No application required
Languages English
Fees None
Physical Access Not Applicable
Other Details
Legal Status (50) Non Profit
Established Nov 2011
Funding Provincial - Ontario Ministry of Health and Long Term Care, Local Health Integrated Network (LHIN)
Service Categories Mental Health Hotlines ; Psychiatric Mobile Response Teams

Agency Overview