COAST Niagara - Crisis Outreach and Support Team

Description & Services
Description (Service) Provides services to people in the Niagara Region who are in crisis and have a mental health concern. The program is a partnership between Distress Centre Niagara, Canadian Mental Health Association Niagara, Niagara Health System, Niagara Regional Police Services.

Mental Health Professionals work as a team in partnership with police officers who are specially trained in mental health.

Information is collected over the phone by a qualified health professional. If needed, the outreach mobile team will assess the person experiencing the mental health crisis in their community.

Ongoing telephone support and/or referral to appropriate follow-up services may be recommended to prevent further crisis.

COAST is not a rapid-response service. For life threatening emergencies - CALL 911.
Hours Crisis Line Mon-Sun 24 hours * Mobile Team Mon-Sat 12 noon-12 midnight, Sun 12 noon-8 pm
Areas Served Niagara Region
Eligibility Adults, Seniors* COAST has a Behavioural Supports Ontario (BSO) team that assists older people with cognitive impairments due to mental health problems, addictions, dementia or other neurological conditions who are in crisis.
Application No application required
Languages English
Fees None
Contact Information
Crisis Phone Toll free 1-866-550-5205
Primary Contact Dee Tyler, Manager
Located In Community Niagara Region
Mailing Address c/o Distress Centre Niagara 
PO Box 25014 
Pen Centre 
Glendale Ave 
St Catharines, ON L2T 4C4
Accessibility Not Applicable
Other Details
Legal Status (50) Non Profit
Established Nov 2011
Funding Provincial - Ontario Ministry of Health and Long Term Care, Local Health Integrated Network (LHIN)
Service Categories In Person Crisis Intervention ~ Mental Health Issues ; Mental Health Hotlines ; Outreach Programs ~ Mental Health Issues ; Psychiatric Mobile Response Teams