Canadian Mental Health Association Niagara Branch

Site: Telephone Service

Service: COAST Niagara - Crisis Outreach and Support Team

Description & Services
Description (Service) Provides services to people in the Niagara Region who are in crisis and have a mental health concern. The program is a partnership between Distress Centre Niagara, Canadian Mental Health Association Niagara, Niagara Health System, Niagara Regional Police Services.

Mental Health Professionals work as a team in partnership with police officers who are specially trained in mental health.

Information is collected over the phone by a qualified health professional. If needed, the outreach mobile team will assess the person experiencing the mental health crisis in their community.

Ongoing telephone support and/or referral to appropriate follow-up services may be recommended to prevent further crisis.

COAST is not a rapid-response service. For life threatening emergencies - CALL 911.
Hours Crisis Line Mon-Sun 24 hours * Mobile Team Mon-Sat 10 am-6 pm * Sun 12 noon-5 pm
Areas Served Niagara Region
Eligibility Ages: 16 year(s) and up
Application No application required
Languages English
Fees None
Contact Information
Crisis Phone Toll free 1-866-550-5205 ext 1
Primary Contact Kelly Falconer, Program Manager; Phone: 905-641-5222 ext 2223
Located In Community Niagara Region
Mailing Address c/o Canadian Mental Health Association Niagara Branch 
15 Wellington St 
St Catharines, ON L2R 5P7
Physical Access Not Applicable
Other Details
Legal Status (50) Non Profit
Established Nov 2011
Funding Provincial - Ontario Ministry of Health and Long Term Care, Local Health Integrated Network (LHIN)
Service Categories In Person Crisis Intervention ~ Mental Health Issues ; Mental Health Hotlines ; Outreach Programs ~ Mental Health Issues ; Psychiatric Mobile Response Teams

Agency Overview