IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agenices or programs listed on this page prior to visiting in person to receive up to date information on their services (eg. wait times, hours of operation etc…).

Contact Details
Office Phone Toll free 1-888-242-2100
TTY Phone 1-888-576-8502
Social Media Facebook Twitter YouTube
Site Details
Areas Served Niagara Region
Located In Community Niagara Falls
Address & Map
4318 Portage Rd
Niagara Falls, ON L2E 6A4
View Google Map
Intersection Drummond Rd and McLeod Rd
Service and Access Details
Description (Service) Information, application forms and assistance on citizenship and immigration programs, including Permanent Resident Card and Interim Federal Health Program, immigration interviews, and citizenship. 
Refugee claims can be made at this office during designated hours. Application form available from website must be completed. 
Permanent Resident (PR) Card are mailed, in some cases may be asked to pick up a card at a local office. 
To report suspected citizenship fraud, call or email
Hours Call Centre agents Mon-Fri 8 am-4 pm  
Automated telephone Mon-Sun 24 hours  
Office in-person help by appointment only  
Refugee claims Mon-Fri 8 am-2 pm
Eligibility Visitors to Canada, immigrants, refugees and individuals seeking Canadian citizenship
Application Application kits CANNOT be picked up at the local Citizenship and Immigration office - individuals need to call the toll-free number or download from the website. Once application has been received, Citizenship and Immigration Canada will contact to schedule an appointment at local office if deemed necessary.
Languages English ; French
Fees Service - fees depend on the service provided
Physical Access Fully Accessible
Other Details
Legal Status (40) Federal Government
Established 1991
Funding Federal
Service Categories Citizenship Application Forms ; Immigration Application Forms ; Temporary Resident Status Programs

Agency Overview