IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agenices or programs listed on this page prior to visiting in person to receive up to date information on their services (eg. wait times, hours of operation etc…).

Public Comments City of Niagara Falls Covid-19 Updates 
The City of Niagara Falls Municipal By-Law Enforcement team is available to respond to concerns from the public regarding contravention of emergency orders made under the Emergency Management and Civil Protection Act. Available Mon-Sun 8:30 am- 8:30 pm by completing the COVID-19 Complaint Form or by calling 905-356-7521 ext. 4253/4341. After hours, please call Niagara Region's dispatch line at 905-984-3690 or 1-877-552-5579 for further bylaw response and assistance. Do not call 9-1-1.
Contact Details
Office Phone 905-356-7521
After Hours Phone 905-356-1355
Fax Mayor 905-356-3557 ; Clerk 905-356-9083
Primary Contact Bill Matson, City Clerk
Primary Executive Jim Diodati, Mayor
Site Details
Areas Served Niagara Falls
Located In Community Niagara Falls
Address & Map
City Hall
4310 Queen St
Niagara Falls, ON L2E 6X5
View Google Map
Intersection Queen St and Erie Ave
Mailing Address PO Box 1023 
City Hall 
4310 Queen St 
Niagara Falls, ON L2E 6X5
Service and Access Details
Description (Service) Local government office which administers the following departments: Corporate Services (includes Clerks, Finance, Human Resources, Information Systems, Legal). Community Services (includes Planning & Development, Business Development, Municipal Works - including Building & By-law, Parks Recreation and Culture, Service Centre, Cemeteries, Arenas, Transportation Services, and Fire Services). 
Available (during regular operating hours) as a warming centre when temperatures are exceptionally cold.
Hours Mon-Fri 8:30 am-4:30 pm
Eligibility No restrictions
Application No application required
Languages English
Fees For some certificates and applications
Physical Access Partially Accessible - Parking - Accessible; Entrance - Accessible; Washroom - Usable
Other Details
Legal Status (10) Local Government
Service Categories Building and Safety ; City Government Departments/Offices ~ Sports/Recreation Issues ; City/Town Clerk Offices ; City/Town Council Offices ; City/Town Finance Offices ; Extreme Cold Warming Centres ; Fire Services ; General Crime Reporting ~ COVID-19 ; Land Use Planning and Regulation Services ; Mayors Offices
Events GALE CENTRE - Gale Centre Seat Sale. Purchase a seat and have a name engraved in honour of (or in memory of) a loved one, team or business. There are 3 levels of seats available: VIP Seats - $500; Stadium Seats - $200; In the Pink Seats - $250 (with $50 of every pink seat going to the Greater Niagara General Hospital for Cancer related care). For more information on the project or how you can get involved, please contact RECREATION & CULTURE at Ext 3340 905-356-7521.

Agency Overview

Services at this Location