Contact Details
Office Phone 905-937-7731 ext 3345
Toll Free Phone 1-888-937-7731 ext 3345
Fax 905-641-9892
Primary Contact Melissa Erb, Service Coordinator
Primary Executive John McLachlan, Supervisor; Phone: 905-937-7731 ext 3305; Email:
Alternate Executive Heather Henry, Service Director; Phone: 905-937-7731 ext 3301; Email:
Site Details
Areas Served Niagara Region
Located In Community Fort Erie
Address & Map
Douglas Memorial Hospital
230 Bertie St
Fort Erie, ON L2A 1Z2
View Google Map
Intersection Bertie St and Hospital Rd
Mailing Address PO Box 24028 
St Catharines, ON L2R 7P7
Service and Access Details
Description (Service) Provides a range of professional counselling and support programs to individuals, couples, families or groups who are experiencing personal, social or work problems which are contributing to individual, relationship or family difficulties.  
General Counselling  
Walk-In Counselling Clinic  
Family Violence Programs for Men, Women and Children 
For Me and My Mom 
Side by Side 
Partner Assault Response Program (PAR) 
Caring Dads 
Adult Protective Services (APSW)  
Foster and Kinship Support Services  
Family Group Conferencing
Hours Mon-Fri 8:30 am-4:30 pm by appointment * Summer Mon-Fri 8:30 am-4 pm * Evening hours by appointment
Eligibility Ages: 4 year(s) and up
Application Self or professional referral.
Languages English
Fees Program - Family Group Conferencing; Foster and Kinship Support Services ; None - APSW, Family Violence programs, Walk-In Clinic; Caring Dads ; Fee assistance available for Counselling and Therapy services -- on a sliding scale basis ($25-$95/session).
Physical Access Fully Accessible
Other Details
Legal Status (50) Non Profit
Funding United Way - Niagara Falls; Client Fees (other United Way's support other areas of the region)
Service Categories Adoption and Foster/Kinship Care Support Groups ~ Fetal Alcohol Spectrum Disorders ; Adult Protective Services ; Alternative Dispute Resolution ; Anger Management ~ Fathers ; Counselling for Children Affected by Domestic Violence ; Critical Incident Stress Debriefing ; Divorce Counselling ; Employee Assistance Programs ; Family Counselling ; Family Counselling ~ Family Violence Issues ; Family Counselling Agencies ; General Counselling Services ; Marriage Counselling ; Parent Counselling

Agency Overview

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