Public Comments Formerly Community Care Access Centre
Contact Details
Office Phone 905-684-9441
Toll Free Phone 1-800-810-0000
Fax 905-684-8463
Primary Contact Mary Devorski, Manager, Communications and Stakeholder Relations
Primary Executive Donna Cripps, Chief Executive Officer
Site Details
Areas Served Niagara Region
Located In Community St Catharines
Address & Map
149 Hartzel Rd
St Catharines, ON L2P 1N6
View Google Map
Intersection Hartzel Rd and Parkwood Dr
Service and Access Details
Description (Service) Formerly Community Care Access Centre 
Access to health care support at home and in the community.  
Care coordinators work with people who are going home from the hospital and those in the community to help people access the care and services they need. Care is provided in community settings such as LHIN Nursing Care Centres, at home, school, residential facility or LHIN Nursing Care Centre. When appropriate, referrals are made to other community services available which may include:  
• nursing  
• nurse practitioner  
• personal support  
• physiotherapy and occupational therapy  
• speech and language therapy  
• social work  
• nutrition and food counselling (dietitians)  
• end-of-life care  
• medical supplies and equipment (patient-specific supplies for CCAC care, such as catheters, ostomy bags, or wound care supplies)  
• access to long-term care homes  
• access to supported living (adult day programs, supportive housing, retirement homes, and assisted living)  
• health support in the school  
• specialized services for people living with specific health conditions  
• referral to other community supports  
Information and Referral – provides online access to health care information and services in Ontario. Call the referral phone service at 310-2222 (CCAC) - in English or 310-2272 (CASC) - in French
Hours Niagara Branch Mon-Fri 8:30 am-4:30 pm * Telephone inquiries Mon-Sun 8:30 am-8:30 pm
Eligibility People of all ages may receive services. You must be a resident of Ontario, have a valid Ontario health card, be able to receive care safely at home. Some clients may receive care in other settings such as at school or at a community based nursing clinic. Clients are assessed by Home and Community Care staff using guidelines provided by the Ministry of Health and Long-Term Care.  
School Health Support Services are available province wide to children 21 years of age or younger with special needs who are registered with the Ontario Ministry of Education. Children must have a valid Health Card and be residents of Ontario needing special health services in the school setting. Children must attend a publicly funded or private school or receive satisfactory instruction in the home. Additional eligibility criteria will be assessed upon initial intake.
Application You might call HNHB Local Health Integration Network (HNHB LHIN) – Home and Community Care if: 
* you have recently been released from hospital after surgery or a serious illness 
* your neighbor needs a little extra help to cope at home 
* your child need support of a health professional at home or in school 
* your father no longer safe living alone and ready to move into a long-term care home 
Anyone can make a referral – a person requiring service, a family member, caregiver, friend, physician, or other health care professional, and through school for in-school services
Languages English ; French
Fees None - Covered by OHIP
Physical Access Fully Accessible
Other Details
Legal Status (50) Non Profit
Service Categories Activities of Daily Living Assessment ; Home Health Care ; Long Term Care Coordination Centres ; Specialized Information and Referral

Agency Overview

Services at this Location