IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agenices or programs listed on this page prior to visiting in person to receive up to date information on their services (eg. wait times, hours of operation etc…).

Ombudsman Ontario

Site: Ontario Child and Youth Unit

Notices
Public Comments Formerly known as Ontario Child Advocate
Contact Details
Office Phone 416-325-5669
Toll Free Phone 1-800-263-2841
TTY Phone 416-325-2648
Fax 416-325-5681
E-Mail cy-ej@ombudsman.on.ca
Website www.ombudsman.on.ca/what-we-do/topics/children-youth
Site Details
Areas Served Ontario
Boundaries Ontario
Located In Community Toronto Downtown Central
Address & Map
401 Bay St, Suite 2200
Toronto, ON M5H 2Y4
 
View Google Map
Intersection Bay St and Queen St W
Mailing Address Box 2 
401 Bay St, Suite 2200 
Toronto, ON M7A 0A6
Service and Access Details
Description (Service) COVID-19 -- office and phone lines are currently closed; complaints may be made using online complaint form on website, or via email at info@ombudsman.on.ca

Children and Youth Unit will respond to calls from children and youth in care

Protects the rights and interests of children and youth * mediates complaints * identifies systemic problems affecting youth * advises ministries of gaps in service delivery * investigates individual and systemic complaints concerning a child or group of children receiving services from a Children’s Aid Society (CAS) or residential licensee where a CAS is the placing agency, and makes service improvement recommendations * reports directly to the Ontario Legislature
Hours Mon-Fri 9 am-4:30 pm
Eligibility Children, youth and families receiving or seeking services under the Child, Youth and Family Services Act and the Education Act (Provincial and Demonstration Schools)
Application Self referral
Languages English ; French ; American Sign Language (ASL) ; Interpretive Services - interpretation and translation available upon request ; Primary language of service is English, with assistance provided in other languages noted
Fees None
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator
Other Details
Legal Status (30) Provincial Government
Service Categories Children's Rights Groups ; Individual Advocacy ~ Youth ~ Government Services Issues ; Issue Advocacy ~ Youth Issues

Agency Overview