IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agenices or programs listed on this page prior to visiting in person to receive up to date information on their services (eg. wait times, hours of operation etc…).


Contact Details
Toll Free Phone 1-866-925-5454
Primary Executive Alisa Simon, Vice President, Innovation and Chief Youth Officer, Kids Help Phone; Email:
Site Details
Areas Served Ontario
Boundaries Ontario
Located In Community Toronto Downtown Central
Address & Map
Toronto, ON
Mailing Address 439 University Ave, Ste 300 
Toronto, ON M5G 1Y8
Service and Access Details
Description (Service) Telephone counselling * mental health and addiction information, professional counselling, and referral on a wide range of services on and off campus * Crisis Text Line -- trained volunteer crisis responders provide listening and support * anonymous and confidential

Partnership of Kids Help Phone, ConnexOntario Health Services Information and Ontario 211 Services (see separate entries), and Ontario Centre of Excellence for Child and Youth Mental Health
Hours Mon-Sun 24 hours
Eligibility Postsecondary students
Application Telephone distress line -- call 1-866-925-5454 * volunteer crisis text line -- text GOOD2TALKON to 686868
Languages English - information, referral and counselling ; French - information, referral and counselling ; Interpreters available for other languages - information and referral only
Fees None
Physical Access Not applicable
Other Details
Legal Status (50) Non Profit
Service Categories Adolescent/Youth Counselling ~ College/University Students ; Comprehensive Information and Referral ; Specialized Information and Referral ~ College/University Students ; Talklines/Warmlines ~ College/University Students ; Youth Issues Information Services