Retirement Homes Regulatory Authority

Contact Details
Office Phone 416-440-3570
Toll Free Phone 1-855-275-7472 ; 1-855-ASK-RHRA
Primary Executive Bonnie Rose, Chief Executive Officer and Registrar
Site Details
Areas Served Ontario
Boundaries Ontario
Located In Community Toronto Downtown North
Address & Map
160 Eglinton Ave E, 5th Fl
Toronto, ON M4P 3B5
View Google Map
Intersection Mount Pleasant Rd and Eglinton Ave E
Service and Access Details
Description (Service) Regulatory agency licenses retirement homes in Ontario * maintains public register of retirement homes * information and referral * educates retirement homes, consumers and the public about the Retirement Homes Act

Receives and investigates complaints on behalf of retirement home residents -- improper or incompetent treatment or care * abuse or neglect * misuse or misappropriation of resident's money * unlawful conduct
Hours To report harm or risk of harm -- Mon-Fri 8 am-6 pm * licensing inquiries -- Mon-Fri 8:30 am-4:30 pm
Application Call, email, walk in or visit website * retirement home licensing application available online
Languages English ; French
Fees Application assessment fee may apply - call for information
Physical Access Wheelchair accessible automatic main entrance ; Barrier-free washroom including door and stall
Other Details
Legal Status (50) Non Profit
Service Categories Adult Residential Facility Complaints ; Adult Residential Facility Licensing ; Government Consumer Protection Agencies ~ Housing Issues ~ Older Adult/Aging Issues ; Health and Residential Facility Evaluation Information ; Senior Housing Information and Referral