IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agenices or programs listed on this page prior to visiting in person to receive up to date information on their services (eg. wait times, hours of operation etc…).

Alcohol and Gaming Commission of Ontario

Site: Head Office

Contact Details
Office Phone 416-326-8700
Toll Free Phone 1-800-522-2876
Fax 416-326-5555
Social Media Twitter
Primary Contact Tom Mungham, Chief Executive Officer
Site Details
Areas Served Ontario
Boundaries Ontario
Located In Community North York Central
Address & Map
90 Sheppard Ave E
Suite 200-300
Toronto, ON
Canada M2N 0A4
View Google Map
Intersection Yonge St and Sheppard Ave E
Service and Access Details
Description (Service) COVID-19 -- closed to in-person service until further notice ; customer support remains available via telephone ; most licences, registrations, permits and authorizations may be applied for or renewed online
  • regulates the sale, service and consumption of beverage alcohol
  • regulates and licenses casino gaming, charitable gaming, lotteries and horse racing
  • addresses complaints about licensed establishments
  • Regulates privately run recreational cannabis stores in Ontario -- information on responsible gambling, including self-exclusion program
Hours Customer Support Mon-Fri 8:30 am-5 pm
Eligibility Open to all

Residency Requirements: Ontario
Application Not applicable
Languages English; French
Fees Vary according to service
Physical Access Wheelchair accessible building including main entrance and barrier free washrooms
Other Details
Legal Status (30) Provincial Government
Service Categories Alcohol Regulation ; Alcoholic Beverages Complaints ; Bar Complaints ; Beer/Liquor Licences and Permits ; Cannabis Regulation ; Charitable Gambling Permits ; Contest/Sweepstakes/Lottery Complaints ; Gambling Addiction Prevention Programs ; Gambling Establishment Complaints ; Gambling Regulation ; Gambling Self Exclusion Programs ; Provincial/Territorial Government Departments ~ Consumer Issues

Agency Overview