Ontario Energy Board
Site: Consumer Relations
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Print Version (New Window)| Record #: MET1379 | Last Modified: 27 Sep 2018 | Last Full Update: 11 Sep 2018 |
| Notices | |
|---|---|
| Public Comments | Disconnection for non-payment by residential customers banned from November 15 to April 30 * electricity providers are required to reconnect customers without power before the start of the disconnection ban period, and waive any charges due to reconnection |
| Contact Details | |
| Office Phone | Greater Toronto Area 416-314-2455 |
| Toll Free Phone | Within Ontario 1-877-632-2727 |
| TTY Phone | Greater Toronto Area 416-544-5190 ; Within Ontario 1-844-621-9977 |
| Fax | 416-440-7656 |
| consumerrelations@oeb.ca | |
| Website | www.oeb.ca |
| Primary Executive | Rosemarie T Leclair, Chief Executive Officer |
| Site Details | |
| Areas Served | Ontario |
| Boundaries | Ontario |
| Located In Community | Toronto Downtown North |
| Address & Map | |
| Intersection | Yonge St and Eglinton Ave W |
| Mailing Address | Box 2319 2300 Yonge St Toronto, ON M4P 1E4 |
| Service and Access Details | |
| Description (Service) | Regulates, licenses, monitors and inspects energy industry participants including natural gas and electricity utilities * investigates potential violations and enforces regulations * regulates rates charged to customers * online inquiry and complaint forms * online energy industry information and resources including lists of licensed gas marketers and electricity retailers, and bill calculators for electricity or natural gas usage * information on programs that help low income energy consumers in Ontario * consumer newsletters and brochures Residential customers -- disconnection for non-payment is banned from November 15 to April 30 of the following year * electricity providers are required to reconnect customers without power before the start of the disconnection ban period and waive any charges due to reconnection, including Collection of Accounts service fees * visit website for more details |
| Hours | Mon-Fri 8:30 am-5 pm |
| Application | Call, email or visit website * complaint or inquiry forms available online |
| Languages | English ; French |
| Physical Access | Underground parking ; Wheelchair accessible automatic main entrance ; Easy access to elevator |
| Other Details | |
| Legal Status | (30) Provincial Government |
| Service Categories | Consumer Education ~ Utility Issues ; Government Consumer Protection Agencies ~ Utility Issues ; Internet Information Resources ~ Utility Issues ; Public Utility Regulation/Deregulation ; Utility Service Complaints |