IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agenices or programs listed on this page prior to visiting in person to receive up to date information on their services (eg. wait times, hours of operation etc…).

Ontario. Ministry of Government and Consumer Services. Consumer Protection Ontario

Contact Details
Office Phone Consumer Complaint Line 416-326-8800
Toll Free Phone 1-800-889-9768
TTY Phone 416-229-6086 ; 1-877-666-6545
Fax 416-326-8665
E-Mail consumer@ontario.ca
Website www.ontario.ca/consumer
Site Details
Areas Served Ontario
Boundaries Ontario
Located In Community Toronto Downtown Central
Address & Map
Toronto, ON
 
View Google Map
Intersection Bay St and Wellesley St W
Mailing Address PO Box 450 
77 Wellesley St W 
Toronto, ON M7A 2J6
Service and Access Details
Description (Service) Public information and advice on consumer rights and responsibilities, complaints and consumer protection legislation * attempts to mediate complaints arising from regulated sectors of the marketplace, unfair business practices and from the sale of goods and services * investigation and enforcement of consumer protection legislation * public education and awareness programs, including online searchable Consumer Beware List of businesses
Hours Mon-Fri 8:30 am-5 pm * taped information available Mon-Sun 24 hours
Eligibility General public
Application Call, email, or visit website * complaint form available online
Languages English ; French
Fees None
Physical Access Not Applicable ; No walk-in service
Other Details
Legal Status (30) Provincial Government
Service Categories Consumer Education ; Consumer Law ; Finance Company Complaints ; General Consumer Complaints ; Government Consumer Protection Agencies ; Legislation Information ~ Consumer Issues