Canada. Employment Insurance
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Print Version (New Window)| Record #: MET0125 | Last Modified: 09 Sep 2020 | Last Full Update: 21 Jan 2020 |
| Notices | |
|---|---|
| Public Comments | As of December 3, 2017, eligible pregnant workers will be able to receive EI maternity benefits up to 12 weeks before their due date * parents can choose to receive parental benefits over a period of 12 months at the current benefit rate, or up to 18 months at a lower benefit rate |
| Contact Details | |
| Toll Free Phone | COVID-19 -- EI claims inquires 1-833-699-0299 English 1-800-206-7218 * French 1-800-808-6352 * Automated Telephone Reporting Service -- English 1-800-531-7555, French 1-800-431-5595 * Social Security Tribunal 1-877-227-8577 |
| TTY Phone | Toll free 1-800-529-3742 |
| Website | www.canada.ca/en/services/benefits/ei.html |
| Site Details | |
| Areas Served | Canada |
| Boundaries | Canada |
| Located In Community | Ontario |
| Address & Map | |
| Service and Access Details | |
| Description (Service) | Temporary financial assistance and support in finding new employment * claimants must conduct a reasonable job search to remain eligible Basic benefit rate is 55% of average insured earnings * maximum weekly benefit $573 * duration of benefits based on insured weeks of work and regional unemployment rate Working While on Claim -- claimants keep 50 cents of EI benefits for every dollar earned in wages, up to a maximum of 90% of weekly earnings * claimants may choose instead to earn up to 40% of regular benefits or $75 per week (whichever is higher) with no reduction in EI payment Family Supplement -- for low income families who receive the Canada Child Benefit (see separate entry) * amount based on annual net family income * supplement will be added to EI payment Special benefits -- 15 weeks sickness benefits * 26 weeks compassionate care benefits * 35 weeks for family caregivers to care for critically ill or injured children, and 15 weeks to care for critically ill or injured adults * 15 weeks maternity benefits * 40 weeks standard parental, 69 weeks extended parental benefits available to natural, legal or adoptive parents -- benefits can be shared by both parents Claimants may be able to receive combination of special benefits My Service Canada Account -- computer access to claim information Social Security Tribunal, 1-877-227-8577 -- independent appeal process for Employment Insurance decisions Job Bank www.jobbank.gc.ca -- online employment information and job postings * employers can post jobs online Program of Employment and Social Development Canada, delivered by Service Canada |
| Hours | Recorded information Mon-Sun 24 hours * call Mon-Fri 8:30 am-4:30 pm to speak to an agent |
| Eligibility | Persons legally entitled to work in Canada who have an interruption of earnings due to shortage of work, injury, quarantine, pregnancy, adoption, personal illness, or a grave illness in the family Claimants must have worked a minimum of 420-700 hours (depending on region) of insured employment in the year prior to application (600 hours for maternity, parental, sickness or compassionate care benefits) * workers 65 years and older pay Employment Insurance (EI) premiums and are entitled to EI benefits, though income from employment-related pensions will be deducted Claimants who quit a job without just cause or are fired for misconduct are ineligible for regular benefits * just cause includes discrimination, sexual harassment, dangerous working conditions, significant change in wages or salary, leaving to care for child or immediate family member, major changes in work duties |
| Application | Application must be made online or in person at Service Canada sites -- see separate entries Application and Records of Employment from previous employers should be submitted immediately after employment has ended, as delay may cause loss of benefits * the first week of the claim is a waiting period for which no benefits are paid * claimants' reports must be correctly completed to generate payment, but claimants of maternity and parental, parents of critically ill children, or compassionate care benefits do not need to complete reports |
| Languages | English ; French |
| Fees | None |
| Physical Access | Not Applicable |
| Other Details | |
| Legal Status | (40) Federal Government |
| Service Categories | Employment Insurance ; Job Information |