IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agenices or programs listed on this page prior to visiting in person to receive up to date information on their services (eg. wait times, hours of operation etc…).

Contact Details
Office Phone 905-521-7280
Toll Free Phone 1-866-221-2229
TTY Phone 905-546-8276
Fax 905-546-8277
Site Details
Areas Served Brantford ; Haldimand County ; Hamilton (City of) ; Niagara Region ; Norfolk County
Boundaries The City of Hamilton including Ancaster, Dundas, Flamborough, Glanbrook, Hamilton and Stoney Creek * Brant County * Haldimand County * Niagara Region * Norfolk County
Located In Community Hamilton Central
Address & Map
Ellen Fairclough Bldg
119 King St W, 3rd Fl
Hamilton, ON L8P 4Y7
View Google Map
Intersection James St S and King St W
Service and Access Details
Description (Service) Responsible for direct client service delivery of provincially-mandated or provincially-funded services, licensing and monitoring of all children's residences and providing funding to community service agencies, municipal, and First Nations delivery agents.
Hours Mon-Fri 8:30 am-5 pm
Eligibility Open to all
Application Contact agency
Languages English ; French
Fees None
Physical Access Fully Accessible
Other Details
Legal Status (30) Provincial Government
Established 2003
Service Categories Categorical Program Administrative Units ; Governmental Contracts/Grants Offices
Print Material
  • "Children's Rights and Responsibilities under The Child and Family Services Act" 
  • "Temporary Care Agreements - A guide for children" 
  • "Programs and Services" 
  • "Audio-Visual Resources on Child Abuse"
  • Agency Overview