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Record Details

Canada Revenue Agency

St Catharines Tax Services Office

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Record #: NIA1008 Last Modified: 12 Feb 2010 Last Full Update: 13 Apr 2009
Notices
Public CommentsThe Canada Revenue Agency will be offering new extended evening and weekend hours for their Individual Income Tax Enquiries telephone (1-800-959-8281) from February 22 to April 30, 2010. Telephone agents will be available Monday to Friday (except holidays) from 8:15 am-9 pm weekdays, and from 9 am-5 pm on Saturdays (except Easter weekend). The automated service will remain available 24 hours a day, 7 days a week.
Description & Services
Areas ServedNiagara Region
DescriptionFormerly Revenue Canada. A federal agency established to administer tax services for the Government of Canada. 
 
In September 2006, the St Catharines Tax Office implemented an "appointment only" system for individual and business enquiries. If a taxpayer wishes to meet with an Individual or Business Enquiries Agent at the local office, they must first call either 1-800-959-8281 (English) or 1-800-959-7383 (French)for an appointment with an Individual Enquiries Agent, or for an appointment with a Business Enquiries Agent, 1-800-959-5525 (English) or 1-800-959-7775 (French). 
 
Printouts may be obtained by viewing the My Account for Individuals feature on the website at (www.cra-arc.gc.ca/myaccount), or by calling the 1-800 telephone numbers noted above.  
 
Self-serve telephones linked directly to the Enquiries Call Centres are available for use in the lobby area of the Tax Office. Some forms are available (self-serve)in the Tax Office, or you may download or order them from the CRA website (www.cra.gc.ca/formspubs), or by calling 1-800-959-2221 (english) or 1-800-959-3376 (French). 
 
Goods and Services Tax Credits (GST/HST) payments are generally issued on the 5th day of each quarter: January, April, July, and October. Any amount in excess of $100 will be divided by four. For any refund of less than $100, one cheque will be issued in July for the entire year. Goods and Service Tax amount is 5%. 
 
Payments for the Canada Child Tax Benefit (CCTB) and the Universal Child Care Benefit (UCCB)are generally issued on the 20th day of each month, and can be direct deposited, if requested in writing. Information is available on the website for CCTB, UCCB and the GST/HST at www.cra-arc.gc.ca/benefits 
 
Individuals may wish to register for My Account for Individuals to access their own personal tax information on the CRA website at: www.cra-arc.gc.ca/eservices. 
 
Information for Businesses: payroll, registering your business, GST registration, allowable deductions, reporting of income, sole proprietor, partnerships, corporations, etc. can be found on the website at: www.cra-arc.gc.ca/business. Business owners may also register for "My Business Account" to have access to their business information on-line. 
 
As of Oct 3, 2006 CRA no longer accepts mail or other correspondence in person at the front counter. Correspondence may be mailed via Canada Post, placed in drop boxes conveniently located both inside and outside of the Tax Office, or taxpayers can choose to make use of various electronic options available on the CRA website. A complete list of changes can be found on the CRA website at www.cra-arc.gc.ca/whatsnew 
 
WEBSITES: 
Canada Revenue Agency: http://www.cra-arc.gc.ca 
My Account: http://www.cra.gc.ca/myaccount 
Electronic Services: http://www.cra.gc.ca/eservices 
Electronic Payments: http://www.cra.gc.ca/electronicpayments 
Tax - Individuals: http://www.cra.gc.ca/tax/individuals 
Tax-Businesses: http://www.cra.gc.ca/tax/businesses 
Child & Family Benefits: http://www.cra.gc.ca/benefits 
Netfile Help Desk: http://www.netfile.ca 
People with Disabilities: http://www.cra.gc.ca/disability 
Forms & Publications: http://www.cra.gc.ca/forms 
Important Dates: http://www.cra.gc.ca/duedates 
Charities: http://www.cra.gc.ca/tax/charities 
International & Non-Resident taxes: http://www.cra.gc.ca/international 
 
For information on whether a charity is registered (CHARITABLE NUMBERS (STATUS)) or to apply for a charitable number call 1-800-267-2384. This is the website to search for charitable status - http://www.ccra-adrc.ga.ca/charities
HoursPhone Service Mon-Fri 8:15 am-5 pm * Appointments Mon-Fri 8:15 am-4:30 pm * Walk-in Service for payments only 
DatesAll year
EligibilityAll
LanguagesEnglish ; French
Contact Information
Address & Map
32 Church St, Main Flr
St Catharines, ON L2R 3B7
 
View Google Map
Located In CommunitySt Catharines
IntersectionBetween James St - Church St
Mailing AddressPO Box 3038 
St Catharines, ON L2R 3B9
Toll Free PhoneGeneral Inquiries English 1-800-959-8281 * French 1-800-959-7383  
Business Inquiries English 1-800-959-5525 * French 1-800-959-7775 
Income tax refund Inquiries English 1-800-959-1956 * French 1-800-959-1958 
GST Credit Inquiries English 1-800-959-1953 * French 1-800-959-1954 
Child Tax Benefit/UCCB English 1-800-387-1193 * French 1-800-387-1194 
Forms and Publications English 1-800-959-2221 * French 1-800-959-3376
TDD PhoneToll free 1-800-665-0354
FaxSt Catharines Office 905-688-5996
Websitewww.cra-arc.gc.ca
Primary ContactMichelle Tremblay, Volunteer/Outreach Coordinator, Phone: 905-984-2274, Email: Outreach.SOR-StcTSO@cra-arc.gc.ca
AccessibilityFully Accessible
Other Details
Service Level(40) Federal Government
Print MaterialPamphlets and Forms - Interpretation Bulletins, Information Circulars, Pamphlets, Brochures, Booklets are available on-line or by calling toll-free 1-800-959-2221 (English) or 1-800-959-3376 (French).
FundingFederal
Subjects
SubjectsIncome tax ; Income tax clinics ; Seminars ; Tax credits ; Taxation ; Volunteering
Broader TermsFinancial services ; Taxation



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